Importance

Loading Importance Indicators...

Abstract

A post-delivery support system for private branch exchanges, which permits a customer support department to provide post-delivery support to delivered private branch exchanges includes an automatic notifying unit which is arranged in a private branch exchange and automatically notifies identification information of a private branch exchange, stored in an identification information storage unit and clue information providing a clue to tracing a recipient to whom the private branch exchange is delivered, to the customer support department via a public line. The notification is carried out when system software is initialized at the time of installation of the private branch exchange. The clue information is, for example, a telephone number of the recipient of the private branch exchange. A shipment information storage unit, provided at the customer support department, previously stores the identification information and component parts information of the private branch exchange when the private branch exchange is shipped. A linking unit links the identification information and the component parts information stored in the shipment information storage unit, to the identification information and the clue information notified by the automatic notifying unit, to organize a database.

Loading the Abstract Image...

First Claim