Calling center employing unified control system
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United States of America Patent
Stats
-
Dec 26, 1995
Grant Date -
N/A
app pub date -
Feb 11, 1993
filing date -
Feb 11, 1993
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
An integrated telephone call handling system and method are disclosed. The system comprises a unified software control for controlling a call between the system and a party, the unified control capable of transferring the call among functional partitions within the system, the functional partitions providing mechanized communication via the network and capable of directing communications between the party and a selected one of the functional partitions. The unified control includes a unified script language to allow unified scripting of a call from inception to termination, including scripting of interaction between the party and an agent.
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Family
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