Automatic call distributor with programmable window display system and method
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United States of America Patent
Stats
-
Dec 26, 1995
Issued Date -
N/A
app pub date -
May 4, 1994
filing date -
Nov 12, 1992
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
An automatic call distributor (10) having a multiport switch (12) controlled by a central processing unit (14) for interconnecting external telephonic units (20) of an external telephonic network (22) with internal telephonic units (18) of the call distributor (10) and a data display terminal (32) coupled with the automatic call distributor and having a display screen (34) employing a programmable window display system and method of establishing a priority for a plurality of different types of information stored (40'-48') for display at a plurality of different window areas (40-48) and in which the priority of the window areas (40-48) controls a selectable order in which nonactive window areas (40-48) overlap on the display screen when there is insufficient room on the screen (36) for full simultaneous display of an active window area and all the nonactive window areas.
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