Importance

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Abstract

An interactive user support system for a document processing system or an image producing device controls the operation of the machine using an internally stored knowledge base derived from information and rules provided by expels in the field. A plurality of sensors monitor the operation of the machine and a variety of user actions. If the system determines that the user needs help, by comparing the operation of the machine with the information and rules in the knowledge base, the system will interrupt the user and offer or provide assistance. If the user is performing proper steps to correct a problem or perform a specific job, the system will not interrupt the user. Additionally, the user may query the system for assistance or direction. The result is a more efficient document processing system or image producing device for use in any environment and able to be operated by a variety of users having a range of needs and abilities.

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First Claim