Importance

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Abstract

An administration system for a public switched telephone network (PSTN) includes a first automatic service order processing system which receives a service request from a customer requesting service. When the service request is eligible, the first automatic service order processing system automatically provisions first customer facilities to execute the service request based upon first information stored by the first automatic service order processing system, the first information including customer identification data and customer facility data. The first information is maintained by the first automatic service order processing system without altering the customer facility data when a disconnect request is received from the customer. When the service request is not eligible, the first automatic service order processing system generates a provisioning request. The administration system also includes a second automatic service order processing system which receives the provisioning request from the first automatic service order processing system and automatically provisions second customer facilities to execute the service request. The second automatic service order processing system is not required to maintain the customer facility data when a disconnect request is received from the customer.

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First Claim