Method and apparatus for prioritizing a telephone call according to a level of service of an originator
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United States of America Patent
Stats
-
Mar 19, 1996
Grant Date -
N/A
app pub date -
Jun 9, 1994
filing date -
Jun 9, 1994
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method and apparatus that allows different likelihoods of call completion during very heavy call loading conditions to be supplied to different customers. Customers are assigned to different levels of service and these levels of service are used to manage call completion in throughout the telecommunication network during very heavy call loading periods. Thus, a securities broker may have a higher likelihood of completing a call near the close of a trading session than the average telephone customer. However, each caller may be offered an opportunity to immediately increase his or her level of service and thus likelihood of completing a call to the highest available level if a call is not completed at the caller's lower level of service.
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