Integrated voice and business transaction reporting for telephone call centers
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Apr 23, 1996
Grant Date -
N/A
app pub date -
Sep 26, 1994
filing date -
Sep 26, 1994
priority date (Note) -
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status (Latency Note)
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Abstract
An integrated voice and data business transaction detail reporting system for a telephone system (12), having a switch (14) for directing incoming telephone calls, a device (14) for generating information pertaining to voice of the incoming calls, a device (26) for generating business transaction data pertaining to the incoming calls, and a device (24) for correlating the voice information and business transaction data.
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