Network-based telephone system having interactive capabilities
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United States of America Patent
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May 21, 1996
Grant Date -
N/A
app pub date -
Jan 31, 1994
filing date -
Jan 31, 1994
priority date (Note) -
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status (Latency Note)
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Abstract
A method and system for providing interactive capabilities in a network-based telephone system 100 a service control point (SCP) 102 for accessing a call processing record (CPR) and having an intelligent peripheral (IP) 104 for providing an intelligent interface between a caller 112 and the SCP 102. The IP 104 communicates with the SCP 102 through a peripheral interface (PI) 128. External systems 106 are accessed by SCP 102 through a generic data interface (GDI) 124 to obtain customer data. The GDI 124 keeps track of the data stored in the various external systems 106. Upon receiving a request for data, GDI 124 forms sub-requests, routes the sub-requests to the appropriate external systems 106, and returns a message containing the requested data.
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