Method for forming a virtual call center
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Jun 4, 1996
Grant Date -
N/A
app pub date -
Feb 2, 1995
filing date -
Feb 2, 1995
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A virtual call center is formed by use of real-time insertion of call-listing requests of new phone calls into existing calls-waiting lists of several ACDs according to time information such as the global age of the calls. Each ACD normally lists the calls by the local age, so the inserted requests can receive priority over calls listed only locally. A network of connected ACDs allows the calls to be answered by any available service agent in the order in which the phone calls were received by any ACD anywhere in the network of connected ACDs.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully