Importance

Loading Importance Indicators...

Abstract

A service node for use in an intelligent communications network provides services for customers and includes service defining apparatus for defining a plurality of services. A plurality of resources are each arranged to generate speech announcements in response to receipt of respective command signals and to provide an announcement finished signal when each generated speech announcement has been finished. A switch is arranged to connect the resources to incoming calls routed by the network to the service node. Control apparatus within the service node responds to incoming calls to place details of the various signals from the service defining apparatus and to receive a reserved resource announcement finished signal. In response, the service node updates details of the corresponding call and passes the updated details from a memory to the bottom of a corresponding service queue.

Loading the Abstract Image...

First Claim