Automatic invocation of computational resources without user intervention

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United States of America Patent

PATENT NO 5546502
SERIAL NO

08034458

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A system is described for automatically invoking computational resources without intervention or request from a user of the system. In the system a query-free information retrieval system is described in which the exact technical documentation contained in existing user or other technical manuals is provided to a user investigating apparatus having a fault. The user enters symptoms based upon the user's analysis of the apparatus, and in response the system provides information concerning likely faults with the apparatus. As the symptoms are entered, the relative value of individual faults is determined and related to the symptoms they cause. The user can then select technical information relating to probable faults in the system.

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Patent Owner(s)

Patent OwnerAddress
RICOH COMPANY LTD3-6 NAKAMAGOME 1-CHOME OHTA-KU TOKYO 1438555 ?1438555
RICOH CORPORATION2882 SAND HILL ROAD #115 MENLO PARK CA 94025-7022 TOKYO

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Graham, Jamey San Jose, CA 158 9699
Hart, Peter Meno Park, CA 26 864

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