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Abstract

A system and a method for structuring technical information in establishing a knowledge base and trouble shooting in technical equipment. An intelligent, electronical document is created in the quickiest and most efficient way for guidance training and troubleshooting of complex technical equipment. The required concepts are defined which are capable of describing states in a knowledge base, node types are defined indicating what type of information or instruction a node is to contain, views are read containing pictures or graphic descriptions of the equipment, nodes are inserted into the views to provide access points to various parts of the equipment, at least one of the nodes being a rule node containing at least one rule. The rule contains a condition part and a conclusion part, the condition part consisting of conditions on the equipment and the conclusion part containing measures to be taken if the conditions are fulfilled. The method and system are primarily used by developers and troubleshooters. The developers contribute with knowledge about technical equipment and with practical knowledge, such as rules of thumb. The troubleshooters can use the system without specific previous knowledge to perform troubleshooting, being systematically guided by the system to the source of failure.

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First Claim