Method and apparatus for delivering calls and caller identification information to multi-line users
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United States of America Patent
Stats
-
Aug 27, 1996
Grant Date -
N/A
app pub date -
Oct 26, 1994
filing date -
Oct 26, 1994
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
Telephone calls and corresponding caller identification information are delivered to a multi-line user having a plurality of agent terminals by a plurality of communications lines with one of the communications lines being a common voice-data communications line. All telephone calls and corresponding caller identification information are routed over respective voice and data channels in the common voice-data communications line, if such line is not busy with a previous caller to the multi-line user. If such line is busy, then the caller identification information is routed over the data channel of the common voice-data communications line while the call is routed over one of the other communications lines.
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