System and method for an improved predictive dialer
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Oct 29, 1996
Grant Date -
N/A
app pub date -
Oct 13, 1995
filing date -
Oct 13, 1995
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
There is disclosed a system and method for controlling the call placement rates of a predictive dialer telephone system in which outbound calls are automatically placed in anticipation of telephone agents becoming available. The system allows a system supervisor to specify target values of agent utilization, customer hold time, and drop rate for the system. The system then paces outbound telephone calls to maintain the specified parameter as close as possible to the target value specified by the system supervisor.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully