Method and apparatus for processing an incoming call in a communication system
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United States of America Patent
Stats
-
Dec 3, 1996
Issued Date -
N/A
app pub date -
Feb 26, 1996
filing date -
Sep 13, 1993
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method and apparatus for providing a telephone user with automated attendant functions with numerous selectable options. The options include selecting one of many greetings to be given to the caller before putting the caller on hold or sending the caller to voice mail, recording a new greeting for the caller after learning the caller's identity, re-routing the call and adding an audio message to be delivered to the substitute called party before the call is connected. A display screen with a cursor is used to facilitate presentation of information and options to the telephone user and selection of options by the telephone user.
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