Method and system for allocating agent resources to a telephone call campaign
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United States of America Patent
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-
Jan 7, 1997
Issued Date -
N/A
app pub date -
Mar 21, 1996
filing date -
Jun 1, 1994
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method and system for allocating agents possessing predetermined qualifying attributes to an outbound telephone call campaign is disclosed. The method includes the steps of assigning qualifying attributes to agents of a telephony system and further include the step of generating requests for agents possessing specific qualifying parameters within campaign call scripts. Agents meeting the agent request parameters are allocated to the outbound telephone call campaign for servicing call records within the outbound telephone call campaign.
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