Method and system for integrating a plurality of call center agent performance enhancement modules
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United States of America Patent
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Apr 15, 1997
Grant Date -
N/A
app pub date -
Sep 1, 1993
filing date -
Sep 1, 1993
priority date (Note) -
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Abstract
A system for integrating a plurality of call center agent subsystem modules to assist a call center agent in efficiently responding to customer calls includes a workstation that has a central processing unit for interfacing the call center agent with a call distribution system. Within the workstation, there are a plurality of modules that are integrated in a way that significantly improves the call center agent's ability to provide completely responsive and efficient service to customers. The integrated modules of the present invention deliver at a single place under the control of the call center agent voice, data, and images by which the agent can completely service a customer call.
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