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United States of America Patent
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Apr 29, 1997
Grant Date -
N/A
app pub date -
Jan 5, 1995
filing date -
Mar 15, 1994
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
The present invention relates to a method of informing an agent of a follow-up call to the agent from a telephone subscriber comprised of on receiving the follow-up call from the telephone subscriber, detecting that the agent is busy, storing a callback number of the telephone subscriber, storing at least part of a message provided by the telephone subscriber in association with the callback number, determining the identity of a specific agent to which the call is to be directed, and routing the message and the callback number to the specific agent when the specific agent becomes free.
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Family
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Cited Art Landscape
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