Method for returning inbound calls

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United States of America Patent

PATENT NO 5627884
SERIAL NO

08494519

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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Caller information is automatically taken from a caller on hold, the call disconnected and the call returned at the time when the caller would have been serviced had the caller stayed on hold. The caller's number is verified and either DTMF or verbal extension information is used to reconnect the call.

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Patent Owner(s)

Patent OwnerAddress
CYBER Q ACQUISITIONS LLC (NOW KNOWN AS VIRTUAL HOLD TECHNOLOGY LLC)137 HERITAGE WOODS DRIVE AKRON OH 44321

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Nightingale, Gregory A 33 Devonshire Dr., Akron, OH 44312 4 286
Randolph, Todd A 87 Wilbur Dr., Monroe Falls, OH 44262 1 164
Williams, Mark J 1835 Beacon Hill Cir., #11, Cuyahoga Falls, OH 44221 51 959

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