Method for returning inbound calls

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United States of America Patent

PATENT NO 5627884
SERIAL NO

08494519

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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Caller information is automatically taken from a caller on hold, the call disconnected and the call returned at the time when the caller would have been serviced had the caller stayed on hold. The caller's number is verified and either DTMF or verbal extension information is used to reconnect the call.

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Patent Owner(s)

  • CYBER Q ACQUISITIONS, LLC

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Nightingale, Gregory A 33 Devonshire Dr., Akron, OH 44312 4 277
Randolph, Todd A 87 Wilbur Dr., Monroe Falls, OH 44262 1 161
Williams, Mark J 1835 Beacon Hill Cir., #11, Cuyahoga Falls, OH 44221 51 921

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