US Patent No: 5,638,430

Number of patents in Portfolio can not be more than 2000

Call validation system

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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A system and method for validating pieces of information associated with a telephone call. An operator console receives a call having one or more pieces of information that are to be validated. The operator console sends a validation request to a validation system. The validation system includes a database that stores instructions that define at least a part of a validation procedure corresponding to the validation request. The validation system returns a validation response to the operator console which subsequently indicates that the telephone call can be completed.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
GLOBAL CROSSING TELECOMMUNICATIONS, INC.CEDAR RAPIDS, IA22

International Classification(s)

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  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Busch, Eric M Cedar Rapids, IA 17 772
Feltz, Kristi T Cedar Rapids, IA 26 1583
Hogan, Steven J Cedar Rapids, IA 25 1541
Murdock, Douglas R Cedar Rapids, IA 25 1541
Tangeman, Michael R Cedar Rapids, IA 13 638
Vercande, David J Cedar Rapids, IA 15 743

Cited Art Landscape

Patent Info (Count) # Cites Year
 
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WESTERN ELECTRIC COMPANY, INCORPORATED (1)
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Other [Check patent profile for assignment information] (1)
4,577,061 Arrangement for a pay telephone payment system utilizing a payment card within the telecommunication system 84 1984

Patent Citation Ranking

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Patent Info (Count) # Cites Year
 
WEST CORPORATION (38)
6,401,066 Automated third party verification system 73 1999
7,191,133 Script compliance using speech recognition 29 2001
6,990,454 Automated third party verification system 18 2001
6,819,758 Method, system, and computer-readable media for performing speech recognition of indicator tones 0 2002
6,804,331 Method, apparatus, and computer readable media for minimizing the risk of fraudulent receipt of telephone calls 25 2002
7,403,967 Methods, apparatus, and computer readable media for confirmation and verification of shipping address data associated with a transaction 0 2002
6,937,702 Method, apparatus, and computer readable media for minimizing the risk of fraudulent access to call center resources 6 2002
7,130,800 Third party verification system 13 2002
8,180,643 Script compliance using speech recognition and compilation and transmission of voice and text records to clients 1 2003
7,664,641 Script compliance and quality assurance based on speech recognition and duration of interaction 11 2003
7,739,115 Script compliance and agent feedback 9 2003
7,966,187 Script compliance and quality assurance using speech recognition 8 2003
7,206,746 Third party verification system 3 2005
7,225,133 Automated third party verification system 5 2005
7,203,653 Automated third party verification system 4 2005
7,716,055 Apparatus and method for verifying transactions using voice print 11 2006
8,489,401 Script compliance using speech recognition 0 2007
7,457,754 Automated third party verification system 2 2007
7,533,024 Automated third party verification system 4 2007
7,739,326 System, method, and computer readable media for confirmation and verification of shipping address data associated with transaction 0 2008
7,788,102 Automated third party verification system 3 2008
7,895,043 Automated third party verification system 1 2008
8,108,213 Script compliance and quality assurance based on speech recognition and duration of interaction 0 2010
8,095,369 Apparatus and method for verifying transactions using voice print 0 2010
8,239,444 System, method, and computer readable media for confirmation and verification of shipping address data associated with a transaction 0 2010
8,229,752 Script compliance and agent feedback 0 2010
8,046,230 Automated third party verification system 1 2010
8,849,671 Automated third party verification system 0 2011
8,219,401 Script compliance and quality assurance using speech recognition 1 2011
8,219,405 Automated third party verification system 2 2011
8,768,709 Apparatus and method for verifying transactions using voice print 0 2011
8,326,626 Script compliance and quality assurance based on speech recognition and duration of interaction 0 2011
8,811,592 Script compliance using speech recognition and compilation and transmission of voice and text records to clients 0 2012
8,484,030 Script compliance and quality assurance using speech recognition 0 2012
8,532,997 Automated third party verification system 0 2012
8,352,276 Script compliance and agent feedback 0 2012
8,817,953 System, method, and computer readable media for confirmation and verification of shipping address data associated with a transaction 0 2012
8,504,371 Script compliance and agent feedback 0 2012
 
VERIZON PATENT AND LICENSING INC. (10)
7,817,619 Internet long distance telephone service 9 2000
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7,830,860 Packet data network voice call quality monitoring 3 2003
7,664,097 Telephone service via networking 11 2004
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7,813,332 Voice call alternative routing through PSTN and internet networks 2 2005
7,366,289 Domestic origination to international termination country set logic 0 2005
7,483,417 Telephony communication via varied redundant networks 3 2006
8,379,531 Telephony communication via varied redundant networks 0 2008
8,553,681 Telephone service via packet-switched networking 0 2010
 
OPEN NETWORK SOLUTIONS, INC. (6)
6,745,259 OPEN NETWORK SYSTEM FOR I/O OPERATION INCLUDING A COMMON GATEWAY INTERFACE AND AN EXTENDED OPEN NETWORK PROTOCOL WITH NON-STANDARD I/O DEVICES UTILIZING DEVICE AND IDENTIFIER FOR OPERATION TO BE PERFORMED WITH DEVICE 24 2001
6,694,387 System for enabling smart card transactions to occur over the internet and associated method 40 2002
6,684,269 System and method for enabling transactions between a web server and a smart card, telephone, or personal digital assistant over the internet 122 2002
6,850,996 System and method for enabling transactions between a web server and an automated teller machine over the internet 60 2003
6,907,476 Open network system and method for I/O operations with non-standard I/O devices using an extended open network protocol 27 2004
7,984,172 System and method for transacting communication over an open network 1 2005
 
SEARCHLITE ADVANCES, LLC (4)
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7,657,460 Device for selectively blocking remote purchase requests 4 2006
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GRAPE TECHNOLOGY GROUP, INC. (3)
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7,110,520 Method and system for directory assistance services 1 1999
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UPAID SYSTEMS, LTD. (2)
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USC TELCOM, INC. (2)
5,819,029 Third party verification system and method 89 1997
6,070,241 Third party verification system and method 67 1998
 
XIUS HOLDING CORP. (2)
6,704,563 Systems and methods for prerating costs for a communication event 32 1999
7,486,945 Systems and methods for prerating costs for a communication event 6 2004
 
ALCATEL (1)
6,519,331 Telecommunications system, service control point and method for pre-screening telephone calls to help prevent telephone toll fraud 10 2000
 
ANitec Verification, Inc. (1)
6,275,940 Methods for verifying information during telemarketing operations 55 2000
 
AZURE SOLUTIONS LIMITED (1)
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BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (1)
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FRANCE TELECOM (1)
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GLOBAL CROSSING TELECOMMUNICATIONS, INC. (1)
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Grayphon Networks, Inc. (1)
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GRYPHON NETWORKS, INC. (1)
7,194,075 System and process for automatic storage, enforcement and override of consumer do-not-call requests 8 2004
 
JOAO BOCK TRANSACTION SYSTEMS, LLC (1)
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QWEST COMMUNICATIONS INTERNATIONAL INC. (1)
6,269,399 Gateway system and associated method 30 1997
 
SBC KNOWLEDGE VENTURES, L.P. (1)
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SBC PROPERTIES, L.P. (1)
7,181,421 Method and system for tracking computer system usage through a remote access security device 3 2005
 
TEKNO INDUSTRIES, INC. (1)
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TELEMARKETING COMPLIANCE TECHNOLOGIES CORPORATION (1)
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VERIZON SERVICES CORP. (1)
7,486,660 Transport of caller identification information through diverse communication networks 0 2001
 
VESTA CORPORATION (1)
6,516,056 Fraud prevention system and method 76 2000
 
Other [Check patent profile for assignment information] (1)
8,682,745 Method for selectively verifying or blocking remote purchase requests 0 2012