US Patent No: 5,638,430

Number of patents in Portfolio can not be more than 2000

Call validation system

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ATTORNEY / AGENT: (SPONSORED)
 

Importance

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Abstract

A system and method for validating pieces of information associated with a telephone call. An operator console receives a call having one or more pieces of information that are to be validated. The operator console sends a validation request to a validation system. The validation system includes a database that stores instructions that define at least a part of a validation procedure corresponding to the validation request. The validation system returns a validation response to the operator console which subsequently indicates that the telephone call can be completed.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
GLOBAL CROSSING TELECOMMUNICATIONS, INC.CEDAR RAPIDS, IA22

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Busch, Eric M Cedar Rapids, IA 15 717
Feltz, Kristi T Cedar Rapids, IA 25 1448
Hogan, Steven J Cedar Rapids, IA 24 1411
Murdock, Douglas R Cedar Rapids, IA 24 1411
Tangeman, Michael R Cedar Rapids, IA 12 590
Vercande, David J Cedar Rapids, IA 14 685

Cited Art

Patent Info (Count) # Cites Year
 
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Patent Citation Ranking

Forward Cites

Patent Info (Count) # Cites Year
 
WEST CORPORATION (30)
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7,191,133 Script compliance using speech recognition 18 2001
6,990,454 Automated third party verification system 13 2001
6,819,758 Method, system, and computer-readable media for performing speech recognition of indicator tones 0 2002
6,804,331 Method, apparatus, and computer readable media for minimizing the risk of fraudulent receipt of telephone calls 21 2002
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6,937,702 Method, apparatus, and computer readable media for minimizing the risk of fraudulent access to call center resources 3 2002
7,130,800 Third party verification system 8 2002
8,180,643 Script compliance using speech recognition and compilation and transmission of voice and text records to clients 0 2003
7,664,641 Script compliance and quality assurance based on speech recognition and duration of interaction 4 2003
7,739,115 Script compliance and agent feedback 5 2003
7,966,187 Script compliance and quality assurance using speech recognition 6 2003
7,206,746 Third party verification system 2 2005
7,225,133 Automated third party verification system 4 2005
7,203,653 Automated third party verification system 3 2005
7,716,055 Apparatus and method for verifying transactions using voice print 7 2006
7,457,754 Automated third party verification system 1 2007
7,533,024 Automated third party verification system 3 2007
7,739,326 System, method, and computer readable media for confirmation and verification of shipping address data associated with transaction 0 2008
7,788,102 Automated third party verification system 2 2008
7,895,043 Automated third party verification system 0 2008
8,108,213 Script compliance and quality assurance based on speech recognition and duration of interaction 0 2010
8,095,369 Apparatus and method for verifying transactions using voice print 0 2010
8,239,444 System, method, and computer readable media for confirmation and verification of shipping address data associated with a transaction 0 2010
8,229,752 Script compliance and agent feedback 0 2010
8,046,230 Automated third party verification system 1 2010
8,219,401 Script compliance and quality assurance using speech recognition 1 2011
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8,326,626 Script compliance and quality assurance based on speech recognition and duration of interaction 0 2011
8,352,276 Script compliance and agent feedback 0 2012
 
VERIZON SERVICES CORP. (8)
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GRAPE TECHNOLOGY GROUP, INC. (3)
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SEARCHLITE ADVANCES, LLC (3)
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UPAID SYSTEMS, LTD. (2)
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7,308,087 Enhanced communication platform and related communication method using the platform 6 2003
 
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XIUS HOLDING CORP. (2)
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ALCATEL (1)
6,519,331 Telecommunications system, service control point and method for pre-screening telephone calls to help prevent telephone toll fraud 10 2000
 
ANITEC VERIFICATION, INC. (1)
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AZURE SOLUTIONS LIMITED (1)
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BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (1)
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FRANCE TELECOM (1)
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GLOBAL CROSSING TELECOMMUNICATIONS, INC. (1)
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GRAYPHON NETWORKS, INC. (1)
6,788,773 System and process for automatic storage, enforcement and override of consumer do-not-call requests 27 2000
 
GRYPHON NETWORKS, INC. (1)
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JOAO BOCK TRANSACTION SYSTEMS, LLC (1)
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QWEST COMMUNICATIONS INTERNATIONAL INC. (1)
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SBC KNOWLEDGE VENTURES, L.P. (1)
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SBC PROPERTIES, L.P. (1)
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TEKNO INDUSTRIES, INC. (1)
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TELEMARKETING COMPLIANCE TECHNOLOGIES CORPORATION (1)
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VERIZON BUSINESS GLOBAL LLC (1)
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VESTA CORPORATION (1)
6,516,056 Fraud prevention system and method 64 2000
 
WORLDCOM, INC. (1)
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