Call processor for a computer telephone integration system
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United States of America Patent
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-
Jun 24, 1997
Grant Date -
N/A
app pub date -
Mar 15, 1996
filing date -
Feb 18, 1994
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A rule-based computer-telephone integration system including a telephone system for transmitting call information, a computer in communication with the telephone system including a plurality of application programs having data retrievable in response to call information transmitted by the telephone system, and a call processor operable on the computer including routines for uniformly establishing precedential rules for retrieving the application program data based on call information and for automatically executing the established precedential rules in response to transmitted call information.
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