Importance

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Abstract

A computer telephone integration system includes a computer integrated with a telephone system. The computer has a plurality of independent application programs that are operable thereon and a plurality of files containing data that are retrievable by any of the plurality of independent application programs. The computer also includes a plurality of first commands that are disposed on the computer to retrieve and run any of the plurality of independent application programs and a plurality of second commands to access any of the files containing the data with any of the plurality of independent application programs. The computer further includes a call processor disposed on the computer that allows a user of the system to associate the first commands and at least one of the second commands with call information received from the telephone system at the reception of an incoming call or with call information provided by a user of the system at the initiation of an outgoing call. The call processor automatically executes the first commands and the second command upon receipt of the call information to retrieve and to run the application program and to access the file containing the data with the application program at the reception of an incoming call or at the initiation of an outgoing call.

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First Claim