Automated patching between ATM and consultant
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United States of America Patent
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Aug 26, 1997
Grant Date -
N/A
app pub date -
Oct 3, 1995
filing date -
Oct 3, 1995
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
The invention concerns Automated Teller Machines (ATMs) which are equipped with video conferencing capability. The ATM allows a customer to undertake numerous different types of transactions, such as withdrawing cash, checking a balance, applying for a loan, obtaining interest rate quotations, and so on. If a customer needs assistance with a transaction, the invention (a) identifies the transaction, without intervention of the customer, (b) selects a consultant who is expert in the type of transaction identified, and (c) establishes a video conference with the selected consultant.
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Family
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