Method and appartus for use by a host system for mechanizing highly configurable capabilities in carrying out remote support for such system
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United States of America Patent
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Sep 9, 1997
Grant Date -
N/A
app pub date -
Jun 29, 1993
filing date -
Jun 29, 1993
priority date (Note) -
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status (Latency Note)
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Abstract
A remote service facility (RSF) unit is integrated into the operating system of the host system being supported. The RSF unit utilizes a standard generic menu interface system (GMIS) unit through which a user can enter different types of commands which results in the display of a number of menu sequences for configuring how the different independently controllable components of the RSF unit will operate in performing remote support functions. The components include a problem detection and reaction component, a system action component and a callback component, each of which operatively couple to the GMIS unit. The components are integrated in a predetermined manner so that collectively, they carry out remote support according to the way in which they were configured.
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