Distributed system for call processing
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United States of America Patent
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Sep 16, 1997
Grant Date -
N/A
app pub date -
Oct 6, 1995
filing date -
Jul 29, 1993
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A first computer workstation 10 includes a voice response unit for interfacing to a telephone network. The first computer workstation is attached by a communications link 18 to a second computer workstation 20, which includes a server to perform a particular voice processing function, such as text to speech, voice recognition, FAX-back, and so on. For inbound applications the first computer workstation forwards the incoming signal over the communications link to the server on the second computer workstation for real-time processing, whilst for outbound applications, the reverse process occurs.
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