Call routing selection method
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United States of America Patent
Stats
-
Oct 21, 1997
Grant Date -
N/A
app pub date -
Oct 5, 1992
filing date -
Oct 5, 1992
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A deterministic call routing system tests the allocation of an incoming call to each of X locations and selects the appropriate location. Particularly, it simulates allocation of the call to the first resource and calculates the contribution of this allocation to the deviation of a distance expression from zero. It then simulates allocation of the call to the second resource and calculates the contribution of this allocation to the deviation of the distance expression from zero. This process continues by simulating the allocation of the calls to each of the remaining X resources in turn. The algorithm then selects the location for which the deviation of the distance expression from zero will be a minimum, and actually allocates the call to that location. A call counter for that location is then incremented by one, and the allocation is then ready to allocate the next call.
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