Remote data access for operator assistance calls
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United States of America Patent
Stats
-
Nov 4, 1997
Grant Date -
N/A
app pub date -
Apr 12, 1995
filing date -
Nov 3, 1994
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A method and apparatus for serving operator assistance calls from a remote operator assistance system but using the data base of the normal serving operator assistance system to verify the capability of the caller to place the desired call. The call is routed to the remote system where, for example, a specialized operator team, such as a Spanish speaking team, serves calls from an entire region or nation. The remote system accesses the data base of the normal serving system to obtain the data, describing the attributes of the caller, necessary to minimize the number of calls that are fraudulently completed.
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