System for reactively maintaining telephone network facilities in a public switched telephone network
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Nov 11, 1997
Grant Date -
N/A
app pub date -
Nov 1, 1995
filing date -
Jul 25, 1995
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
In an administration system for a public switched telephone network, a reactive maintenance system analyzes the working status of customer network facilities in response to a customer request reporting a customer trouble. The reactive system includes a reactive maintenance attendant station receiving the customer request, retrieving related customer profile information, obtaining a description of the customer trouble. The reactive system also includes a test system testing the communication line associated with the trouble report and generating test results. The test system also determines whether additional information is needed, or whether the trouble report can be closed out, or whether the trouble report should be dispatched to a customer work group including existing related proactive trouble reports. The reactive system also includes a work request processing and dispatch system that groups related open work requests (e.g., proactive troubles) with the trouble report and the existing related proactive trouble reports based on grouping rules for resolution by a field technician.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully