| 8,285,833 Packet data recording method and system
|
0 |
2002
|
| 7,925,889 Method and system for communications monitoring
|
0 |
2003
|
| 7,788,286 Method and apparatus for multi-contact scheduling
|
1 |
2005
|
| 7,281,173 Method and system for concurrent error identification in resource scheduling
|
1 |
2005
|
| 8,160,233 System and method for detecting and displaying business transactions
|
0 |
2006
|
| 8,117,064 Systems and methods for workforce optimization and analytics
|
3 |
2006
|
| 8,112,298 Systems and methods for workforce optimization
|
1 |
2006
|
| 8,108,237 Systems for integrating contact center monitoring, training and scheduling
|
2 |
2006
|
| 7,864,946 Systems and methods for scheduling call center agents using quality data and correlation-based discovery
|
0 |
2006
|
| 7,853,006 Systems and methods for scheduling call center agents using quality data and correlation-based discovery
|
0 |
2006
|
| 7,734,783 Systems and methods for determining allocations for distributed multi-site contact centers
|
1 |
2006
|
| 8,126,134 Systems and methods for scheduling of outbound agents
|
1 |
2006
|
| 8,254,262 Passive recording and load balancing
|
0 |
2006
|
| 8,204,056 Systems and methods for endpoint recording using a media application server
|
3 |
2006
|
| 7,995,612 Systems and methods for capturing communication signals [32-bit or 128-bit addresses]
|
0 |
2006
|
| 7,852,994 Systems and methods for recording audio
|
1 |
2006
|
| 7,826,608 Systems and methods for calculating workforce staffing statistics
|
0 |
2006
|
| 7,822,018 Duplicate media stream
|
2 |
2006
|
| 7,792,278 Integration of contact center surveys
|
1 |
2006
|
| 7,774,854 Systems and methods for protecting information
|
1 |
2006
|
| 7,701,972 Internet protocol analyzing
|
0 |
2006
|
| 7,680,264 Systems and methods for endpoint recording using a conference bridge
|
1 |
2006
|
| 7,672,746 Systems and methods for automatic scheduling of a workforce
|
3 |
2006
|
| 7,633,930 Systems and methods for capturing multimedia communication signals
|
0 |
2006
|
| 8,155,275 Systems and methods for managing alarms from recorders
|
0 |
2006
|
| 8,131,578 Systems and methods for automatic scheduling of a workforce
|
0 |
2006
|
| 8,112,306 System and method for facilitating triggers and workflows in workforce optimization
|
0 |
2006
|
| 7,853,800 Systems and methods for a secure recording environment
|
0 |
2006
|
| 7,848,524 Systems and methods for a secure recording environment
|
0 |
2006
|
| 7,769,176 Systems and methods for a secure recording environment
|
2 |
2006
|
| 7,254,546 System and method for complex schedule generation
|
1 |
2006
|
| 7,949,552 Systems and methods for context drilling in workforce optimization
|
0 |
2006
|
| 8,015,042 Methods for long-range contact center staff planning utilizing discrete event simulation
|
3 |
2006
|
| 8,130,938 Systems and methods for endpoint recording using recorders
|
1 |
2006
|
| 8,068,602 Systems and methods for recording using virtual machines
|
0 |
2006
|
| 8,005,676 Speech analysis using statistical learning
|
0 |
2006
|
| 8,000,465 Systems and methods for endpoint recording using gateways
|
2 |
2006
|
| 7,991,613 Analyzing audio components and generating text with integrated additional session information
|
1 |
2006
|
| 7,966,397 Distributive data capture
|
0 |
2006
|
| 7,920,482 Systems and methods for monitoring information corresponding to communication sessions
|
2 |
2006
|
| 7,903,568 Systems and methods for providing recording as a network service
|
0 |
2006
|
| 7,885,813 Systems and methods for analyzing communication sessions
|
2 |
2006
|
| 7,881,216 Systems and methods for analyzing communication sessions using fragments
|
1 |
2006
|
| 7,873,156 Systems and methods for analyzing contact center interactions
|
1 |
2006
|
| 7,817,795 Systems and methods for data synchronization in a customer center
|
0 |
2006
|
| 7,752,043 Multi-pass speech analytics
|
2 |
2006
|
| 7,660,307 Systems and methods for providing recording as a network service
|
1 |
2006
|
| 7,660,406 Systems and methods for integrating outsourcers
|
0 |
2006
|
| 7,613,290 Recording using proxy servers
|
8 |
2006
|
| 7,570,755 Routine communication sessions for recording
|
2 |
2006
|
| 8,199,886 Call control recording
|
2 |
2006
|
| 8,280,011 Recording in a distributed environment
|
0 |
2006
|
| 8,130,925 Systems and methods for recording
|
0 |
2006
|
| 8,130,926 Systems and methods for recording data
|
0 |
2006
|
| 7,965,828 Call control presence
|
0 |
2006
|
| 8,437,465 Systems and methods for capturing communications data
|
0 |
2007
|
| 8,170,184 Systems and methods for recording resource association in a recording environment
|
0 |
2007
|
| 7,930,314 Systems and methods for storing and searching data in a customer center environment
|
0 |
2007
|
| 7,895,616 Reconstitution of program streams split across multiple packet identifiers
|
1 |
2002
|
| 7,702,589 Method for simulcrypting scrambled data to a plurality of conditional access devices
|
2 |
2002
|
| 7,376,233 Video slice and active region based multiple partial encryption
|
8 |
2002
|
| 7,350,082 Upgrading of encryption
|
1 |
2002
|
| 7,765,567 Content replacement by PID mapping
|
3 |
2002
|
| 7,730,300 Method and apparatus for protecting the transfer of data
|
6 |
2003
|
| 7,724,907 Mechanism for protecting the transfer of digital content
|
4 |
2003
|
| 7,409,702 Auxiliary program association table
|
7 |
2003
|
| 7,711,115 Descrambler
|
1 |
2003
|
| 7,508,942 Multi-process descrambler
|
2 |
2003
|
| 7,302,058 Method and apparatus for securing control words
|
2 |
2004
|
| 7,853,980 Bi-directional indices for trick mode video-on-demand
|
1 |
2004
|
| 7,565,546 System, method and apparatus for secure digital content transmission
|
2 |
2004
|
| 7,292,692 Content scrambling with minimal impact on legacy devices
|
29 |
2004
|
| 7,620,180 Preparation of content for multiple conditional access methods in video on demand
|
1 |
2004
|
| 7,346,163 Dynamic composition of pre-encrypted video on demand content
|
2 |
2004
|
| 7,747,853 IP delivery of secure digital content
|
6 |
2004
|
| 7,823,174 Macro-block based content replacement by PID mapping
|
3 |
2004
|
| 7,343,013 Composite session-based encryption of video on demand content
|
0 |
2004
|
| 7,319,753 Partial encryption and PID mapping
|
1 |
2005
|
| 7,310,422 Partial encryption and PID mapping
|
0 |
2005
|
| 8,041,190 System and method for the creation, synchronization and delivery of alternate content
|
0 |
2005
|
| 7,895,617 Content substitution editor
|
5 |
2006
|
| 8,185,921 Parental control of displayed content using closed captioning
|
0 |
2006
|
| 7,555,464 Multiple DRM management
|
14 |
2006
|
| 7,751,560 Time division partial encryption
|
0 |
2006
|
| 7,567,939 Method and apparatus for implementing revocation in broadcast networks
|
0 |
2006
|
| 7,751,563 Slice mask and moat pattern partial encryption
|
1 |
2006
|
| 7,688,978 Scene change detection
|
0 |
2007
|
| 7,751,564 Star pattern partial encryption method
|
0 |
2007
|
| 7,639,804 Receiver device for star pattern partial encryption
|
2 |
2007
|
| 7,773,750 System and method for partially encrypted multimedia stream
|
0 |
2007
|
| 8,243,921 Decryption system
|
0 |
2007
|
| 7,925,016 Method and apparatus for descrambling content
|
0 |
2007
|
| 7,721,948 Method and system for online payments
|
4 |
2000
|
| 7,707,082 Method and system for bill management
|
6 |
2000
|
| 7,593,899 Method and system for online payments
|
0 |
2000
|
| 7,451,115 Method and system for online payments using processing sensor
|
2 |
2002
|
| 7,222,098 Method and system for online payments using sensor with identifier
|
3 |
2002
|
| 8,113,950 Competition entry with limited return messaging
|
1 |
2004
|
| 7,832,626 Anonymous competition entry
|
0 |
2004
|
| 7,703,693 Anonymous communication
|
6 |
2004
|
| 7,857,201 Method and system for selection
|
2 |
2006
|
| 7,821,507 Method of providing information via a printed substrate and two-mode sensing device
|
1 |
2007
|
| 7,793,824 System for enabling access to information
|
0 |
2007
|
| 7,762,453 Method of providing information via a printed substrate with every interaction
|
6 |
2007
|
| 7,760,969 Method of providing information via context searching from a printed substrate
|
5 |
2007
|
| 7,832,630 Method and arrangement in a digital communication system
|
0 |
2007
|
| 7,891,547 Method for initiating payment of bill
|
0 |
2008
|
| 7,918,405 System for anonymous communication via interactive surface
|
0 |
2010
|
| 8,100,329 Method of interacting with printed substrate
|
2 |
2010
|
| 8,328,088 System for providing information via context searching of printed substrate
|
0 |
2010
|
| 8,028,894 System for providing information to user with every interaction with printed substrate
|
0 |
2010
|
| 8,322,607 Method of interacting with substrate in cursor and hyperlinking modes
|
0 |
2011
|
| 7,325,190 Interface system and method of building rules and constraints for a resource scheduling system
|
3 |
2000
|
| 7,953,621 Systems and methods for displaying agent activity exceptions
|
0 |
2006
|
| 7,899,176 Systems and methods for discovering customer center information
|
0 |
2006
|
| 7,899,178 Recording invocation of communication sessions
|
0 |
2006
|
| 7,587,041 System and method for analysing communications streams
|
1 |
2006
|
| 7,466,816 System and method for analysing communication streams
|
2 |
2006
|
| 8,315,867 Systems and methods for analyzing communication sessions
|
0 |
2007
|
| 7,801,055 Systems and methods for analyzing communication sessions using fragments
|
0 |
2007
|
| 7,953,750 Systems and methods for storing and searching data in a customer center environment
|
0 |
2007
|
| 7,634,422 System and method for complex schedule generation
|
0 |
2007
|
| 8,331,549 System and method for integrated workforce and quality management
|
0 |
2007
|
| 8,396,732 System and method for integrated workforce and analytics
|
0 |
2007
|
| 7,660,407 Systems and methods for scheduling contact center agents
|
0 |
2007
|
| 7,752,508 Method and system for concurrent error identification in resource scheduling
|
0 |
2007
|
| 8,189,763 System and method for recording voice and the data entered by a call center agent and retrieval of these communication streams for analysis or correction
|
0 |
2008
|
| 8,401,155 Systems and methods for secure recording in a customer center environment
|
0 |
2009
|
| 8,379,835 Systems and methods for endpoint recording using recorders
|
0 |
2010
|
| 8,290,871 Systems and methods for a secure recording environment
|
0 |
2010
|
| 8,139,741 Call control presence
|
0 |
2010
|
| 6,738,978 Method and apparatus for targeted advertising
|
168 |
1996
|
| 7,207,055 Bandwidth allocation for a television program delivery system
|
17 |
1997
|
| 6,539,548 Operations center for a television program packaging and delivery system
|
96 |
1997
|
| 6,515,680 Set top terminal for television delivery system
|
113 |
1997
|
| 7,269,841 Digital cable headend for cable television delivery system
|
3 |
1997
|
| 6,463,585 Targeted advertisement using television delivery systems
|
347 |
1998
|
| 7,590,993 Method and apparatus for gathering programs watched data
|
9 |
1998
|
| 6,181,335 Card for a set top terminal
|
101 |
1998
|
| 7,017,178 Audio program reception terminal for television delivery system
|
9 |
1998
|
| 7,073,187 Menu-driven television program access system and method
|
8 |
1998
|
| 7,836,481 Set top terminal for generating an interactive electronic program guide for use with television delivery system
|
3 |
2001
|
| 8,060,905 Television delivery system having interactive electronic program guide
|
3 |
2001
|
| 7,770,196 Set top terminal for organizing program options available in television delivery system
|
0 |
2001
|
