Automatic call distributor with automated voice responsive call servicing system and method
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United States of America Patent
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Mar 17, 1998
Grant Date -
N/A
app pub date -
Jun 25, 1992
filing date -
Jun 25, 1992
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
An automatic call distributor (10) with a switch (12) which interconnects customer telephonic units (14A) of an external telephonic network (14B) with an internal network of agent units (16) having an automated call servicing system including a voice response unit (18) with a plurality of stored scripts for servicing different types of calls from customers automatically in response to call type identification signals, such as Dial Number Identification System (DNIS) numbers, corresponding to the different types of calls associated with the different stored scripts of the voice response unit (18) to automatically service a plurality of different types of calls without customer prompting while also functioning to respond to customer prompting when no DNIS number or other call type identification is provided with the call.
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