System and method for analyzing procurement decisions and customer satisfaction
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United States of America Patent
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Mar 31, 1998
Grant Date -
N/A
app pub date -
Aug 22, 1995
filing date -
Sep 12, 1994
priority date (Note) -
Expired
status (Latency Note)
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Abstract
A decision tool and method are provided for analyzing a decision among at least two alternatives based upon a plurality of criteria. The decision tool and method allow decision table data collected from a plurality of decision makers to be accurately aggregated, compared, and disaggregated. The decision tool and method also allow for generation of a prioritized list of areas where action can have maximum impact in the mind of decision makers. This may provide a guide for optimal allocation of resources to influence the outcome of a decision. An evaluation tool and method may be used to evaluate and improve customer satisfaction based upon a similar prioritized list.
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