Autonotification system for notifying recipients of detected events in a network environment
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United States of America Patent
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May 5, 1998
Grant Date -
N/A
app pub date -
Jun 13, 1996
filing date -
Jun 13, 1996
priority date (Note) -
In Force
status (Latency Note)
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Abstract
An autonotification system that automatically performs pre-determined notification procedures based on specific messages detected from programs called traps. The present invention detects triggering events, such as job failures, abnormal ends (ABENDs), erroneous output, return codes, and successful completions. When a triggering event is detected, the system will reference data that specifies the notification service to perform. Such notification services may include the issuance of numeric pages, alpha-numeric pages, electronic mail, Problem Management Records (PMRs), and voice mail messages. The notification procedures include confirmations of receipt of notifications. The notification procedures also include automatic escalations, based on such confirmations, to notify additional personnel (default recipients) when no response or a negative response is received from the prior recipient of the notification.
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