Importance

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Abstract

A call transfer system is disclosed which comprises: an information processing system accommodating a plurality of terminals each having input means; and a telephone exchanging system accommodating a plurality of telephones preliminarily interrelated to the respective terminals; the information processing system monitoring an input operation performed by the input means of each of the terminals, and transmitting information indicative of the input operation to the telephone exchanging system; the telephone exchanging system controlling a call transfer operation, based on the information on the input operation transmitted from the information processing system, to transfer a call received by a telephone to a predetermined transfer destination if no input operation is performed at a terminal corresponding to the telephone, and not to transfer the call if an input operation is performed at the terminal.

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First Claim