Universal telephony application client that is configurable from a profile for a telphone call campaign
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United States of America Patent
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-
Jun 2, 1998
Grant Date -
N/A
app pub date -
Jun 1, 1994
filing date -
Jun 1, 1994
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A universal telephony application client (TAC) that can be dynamically configured for a specific telephone call campaign running on a telephony platform system where upon the beginning of a call campaign, the universal TAC is initialized from an initialization profile specific to a telephone call campaign. The universal TAC operates as individual TAC threads to control processing of call records or incoming calls according to the parameters provided in the initialization profile. The initialization profile is modifiable before a call campaign, at the commencement of a call campaign, or at any time during a call campaign. All campaign TACs created subsequent to modifying the initialization profile will be modified to include the new parameters.
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