Importance

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Abstract

A method of preserving privacy in an electronic storage-and-retrieval message system includes providing access by designated persons to manipulating interface features for storage/retrieval information related to directing messages, while restricting access to any stored messages. In a voice mail system, the storage/retrieval interface feature includes the greeting that is presented to a calling party. A first access code, such as a password, is assigned to enable access to the interface features, while a second access code is assigned to enable message-retrieval. In the preferred embodiment, changes to a greeting or the like are reported in an audit message that is stored in the user's mailbox. The audit message is automatically generated. The audit message notifies the user of the history of any changes. Changes to a greeting may also be automatically generating by using a stepped sequence of prompts to solicit information relating to the user. For example, in a voice mail system, the sequence may be a series of voice prompts requiring responses by depressing selected telephone keys. The method may be used with message systems that store messages in one or more forms of audio, video, textual and facsimile data.

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First Claim