US Patent No: 5,771,276

Number of patents in Portfolio can not be more than 2000

Voice templates for interactive voice mail and voice response system

2 Status Updates

Stats

ATTORNEY / AGENT: (SPONSORED)

Importance

Loading Importance Indicators... loading....

Abstract

See full text

Method and a system for a user-customizable interactive voice mail/voice response system are disclosed. In a preferred embodiment, an interactive voice mail/voice response ('IVR') system of the present invention enables a user to build and operate custom IVR functions using voice templates. An interactive voice mail/voice response ('IVR') system of the present invention enables a user to build and operate custom IVR menus. The system comprises a voice menu system that includes a plurality of menus, each comprising a plurality of script records implemented using voice templates made up of voice template elements of various types, the characteristics and behavior of which will be determined by their user-designated type and the characteristic of the voice response record with which they are associated. As a result, the voice elements, and in turn, the voice templates they comprise, dynamically exhibit a behavior that is appropriate to the current environment. When the contents of a voice template are to be played over the telephone line, the voice elements are played sequentially such that the result is perceived as a whole that represents the entire phrase or sentence as described by the text representation of the voice template.

Loading the Abstract Image... loading....

First Claim

See full text

Family

Loading Family data... loading....

Patent Owner(s)

Patent OwnerAddressTotal Patents
SAMSUNG ELECTRONICS CO., LTD.SUWON-SI GYEONGGI-DO54313

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Wolf, Richard J Crowley, TX 39 2157

Cited Art Landscape

Patent Info (Count) # Cites Year
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (1)
* 5,367,609 Editing compressed and decompressed voice information simultaneously 43 1993
 
CISCO TECHNOLOGY, INC. (1)
* 5,488,650 Configurable telephone interface for electronic devices 55 1992
 
AVAYA TECHNOLOGY CORP. (1)
* 4,785,408 Method and apparatus for generating computer-controlled interactive voice services 343 1985
 
UNISYS CORPORATION (3)
* 5,138,710 Apparatus and method for providing recoverability in mass storage data base systems without audit trail mechanisms 37 1990
* 5,133,004 Digital computer platform for supporting telephone network applications 58 1990
* 5,493,606 Multi-lingual prompt management system for a network applications platform 72 1994
 
M. A. Kempner, Inc. (1)
* 4,922,520 Automatic telephone polling system 106 1989
* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
Other [Check patent profile for assignment information] (5)
* 2005/0109,052 Systems and methods for conditioning air and transferring heat and mass between airflows 19 2004
* 2009/0234,747 System & Method for Replenishing a Wireless Terminal Account 7 2009
* 2010/0297,982 PRE-PAID WIRELESS INTERACTIVE VOICE RESPONSE SYSTEM WITH VARIABLE ANNOUNCEMENTS 1 2010
8,879,703 System method and device for providing tailored services when call is on-hold 0 2012
* 8,929,517 Systems and methods for visual presentation and selection of IVR menu 1 2013
 
iQuest Technologies, Inc. (1)
* 6,577,713 Method of creating a telephone data capturing system 18 1999
 
NUANCE COMMUNICATIONS, INC. (12)
* 6,345,250 Developing voice response applications from pre-recorded voice and stored text-to-speech prompts 45 1999
6,366,879 Controlling interactive voice response system performance 33 1999
* 6,775,651 Method of transcribing text from computer voice mail 79 2000
7,460,654 Processing of enterprise messages integrating voice messaging and data systems 43 2001
6,778,644 Integration of voice messaging and data systems 27 2001
7,260,537 Disambiguating results within a speech based IVR session 21 2003
* 2004/0193,403 Disambiguating results within a speech based IVR session 6 2003
* 7,424,433 Method and system for dynamic conditional interaction in a VoiceXML run-time simulation environment 1 2003
* 2005/0131,708 Method and system for dynamic conditional interaction in a VoiceXML run-time simulation environment 9 2003
* 2005/0234,725 Method and system for flexible usage of a graphical call flow builder 1 2004
* 7,890,594 Method and system for dynamic conditional interaction in a VoiceXML run-time simulation environment 1 2008
* 2009/0012,795 METHOD AND SYSTEM FOR DYNAMIC CONDITIONAL INTERACTION IN A VOICEXML RUN-TIME SIMULATION ENVIRONMENT 1 2008
 
SONY CORPORATION (1)
* 2013/0061,257 VERBALLY COMMUNICATING FACIALLY RESPONSIVE TELEVISION APPARATUS 0 2011
 
ENTERPRISE SYSTEMS TECHNOLOGIES S.A.R.L. (1)
* 6,295,342 Apparatus and method for coordinating user responses to a call processing tree 9 1998
 
PRICEINTERACTIVE, INC. (1)
6,718,017 System and method for creating and controlling interactive voice response applications 41 1999
 
SAMSUNG ELECTRONICS CO., LTD. (1)
* 6,014,428 Voice templates for interactive voice mail and voice response system 111 1998
 
SBC PROPERTIES, L.P. (1)
* 6,442,246 Multiple service announcement method 0 1999
 
SBC TECHNOLOGY RESOURCES, INC. (4)
6,778,643 Interface and method of designing an interface 61 2000
6,853,966 Method for categorizing, describing and modeling types of system users 104 2002
* 2004/0128,624 System and methods for an architectural framework for design of an adaptive, personalized, interactive content delivery system 69 2003
7,076,049 Method of designing a telecommunications call center interface 32 2004
 
AT&T INTELLECTUAL PROPERTY I, L.P. (8)
7,653,377 Pre-paid wireless interactive voice response system with variable announcements 9 2000
7,466,806 Pre-paid wireless interactive voice response system with variable announcements 10 2004
* 2004/0228,457 Pre-paid wireless interactive voice response system with variable announdements 3 2004
7,787,860 Pre-paid wireless interactive voice response system with variable announcements 7 2006
8,027,660 Architecture for managing prepaid wireless communications services 1 2006
* 2007/0205,263 SYSTEM AND METHOD FOR REPLENISHING A WIRELESS TERMINAL ACCOUNT 7 2007
8,131,524 Method and system for automating the creation of customer-centric interfaces 7 2008
8,060,057 Pre-paid wireless interactive voice response system with variable announcements 1 2010
 
APPLE INC. (14)
* 8,036,894 Multi-unit approach to text-to-speech synthesis 4 2006
* 2007/0192,105 Multi-unit approach to text-to-speech synthesis 22 2006
8,027,837 Using non-speech sounds during text-to-speech synthesis 1 2006
* 2008/0071,529 USING NON-SPEECH SOUNDS DURING TEXT-TO-SPEECH SYNTHESIS 12 2006
9,330,720 Methods and apparatus for altering audio output signals 0 2008
9,318,108 Intelligent automated assistant 0 2011
9,262,612 Device access using voice authentication 0 2011
9,117,447 Using event alert text as input to an automated assistant 0 2012
8,942,986 Determining user intent based on ontologies of domains 1 2012
8,903,716 Personalized vocabulary for digital assistant 0 2012
8,892,446 Service orchestration for intelligent automated assistant 3 2012
8,930,191 Paraphrasing of user requests and results by automated digital assistant 1 2013
9,300,784 System and method for emergency calls initiated by voice command 0 2014
9,338,493 Intelligent automated assistant for TV user interactions 0 2014
 
AVAYA INC. (1)
* 6,421,427 Interactive voice response data transfer system and method 27 1997
 
E m pirix Inc. (1)
* 6,957,420 Method of generating test scripts for systems having dynamic behavior 13 2001
 
MICROSOFT TECHNOLOGY LICENSING, LLC (6)
7,571,226 Content personalization over an interface with adaptive voice character 55 2000
7,941,481 Updating an electronic phonebook over electronic communication networks 12 2000
* 7,143,039 Providing menu and other services for an information processing system using a telephone or other audio interface 100 2000
7,308,408 Providing services for an information processing system using an audio interface 71 2004
7,552,054 Providing menu and other services for an information processing system using a telephone or other audio interface 67 2006
* 2008/0154,601 METHOD AND SYSTEM FOR PROVIDING MENU AND OTHER SERVICES FOR AN INFORMATION PROCESSING SYSTEM USING A TELEPHONE OR OTHER AUDIO INTERFACE 62 2007
 
CINGULAR WIRELESS II, LLC (8)
8,090,343 Optimized camel triggering for prepaid calling 3 2007
* 2008/0299,967 OPTIMIZED CAMEL TRIGGERING FOR PREPAID CALLING 8 2007
7,983,655 Conditional call treatment for prepaid calls 0 2007
* 2008/0318,545 CONDITIONAL CALL TREATMENT FOR PREPAID CALLS 9 2007
8,090,344 Dynamic location-based rating for prepaid calls 3 2007
* 2009/0029,673 DYNAMIC LOCATION-BASED RATING FOR PREPAID CALLS 4 2007
* 2009/0061,868 DECISIONMAKING FOR DYNAMIC LOCAL TIME UPDATES IN A PREPAID TERMINATING CALL 6 2007
* 2009/0061,856 PEAK OFF-PEAK RATING FOR PREPAID TERMINATING CALLS 6 2007
 
CITICORP DEVELOPMENT CENTER, INC. (2)
* 7,376,622 System and method for automated debiting and settling of financial transactions 8 1999
8,650,122 System and method for automated debiting and settling of financial transactions 3 2008
 
WINBOND ELECTRONICS CORP. (1)
* 6,181,779 Rationalized automated answering machine 4 1997
 
AT&T KNOWLEDGE VENTURES, L.P. (1)
7,379,537 Method and system for automating the creation of customer-centric interfaces 13 2002
 
MICROSTRATEGY INCORPORATED (30)
7,340,040 System and method for real-time, personalized, dynamic, interactive voice services for corporate-analysis related information 114 1999
7,266,181 System and method for the creation and automatic deployment of personalized dynamic and interactive voice services with integrated inbound and outbound voice services 72 1999
6,964,012 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through personalized broadcasts 117 1999
6,873,693 System and method for real-time, personalized, dynamic, interactive voice services for entertainment-related information 61 1999
6,850,603 System and method for the creation and automatic deployment of personalized dynamic and interactive voice services 134 1999
6,836,537 System and method for real-time, personalized, dynamic, interactive voice services for information related to existing travel schedule 103 1999
6,798,867 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time database queries 91 1999
6,788,768 System and method for real-time, personalized, dynamic, interactive voice services for book-related information 100 1999
6,658,093 System and method for real-time, personalized, dynamic, interactive voice services for travel availability information 125 1999
6,606,596 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through digital sound files 135 1999
7,082,422 System and method for automatic transmission of audible on-line analytical processing system report output 34 1999
6,829,334 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with telephone-based service utilization and control 157 2000
6,765,997 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with the direct delivery of voice services to networked voice messaging systems 89 2000
7,440,898 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with system and method that enable on-the-fly content and speech generation 79 2000
7,197,461 System and method for voice-enabled input for use in the creation and automatic deployment of personalized, dynamic, and interactive voice services 78 2000
6,940,953 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services including module for generating and formatting voice services 104 2000
6,885,734 System and method for the creation and automatic deployment of personalized, dynamic and interactive inbound and outbound voice services, with real-time interactive voice database queries 168 2000
8,094,788 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services with customized message depending on recipient 14 2002
8,130,918 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with closed loop transaction processing 6 2002
7,020,251 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time drilling via telephone 37 2003
7,881,443 System and method for real-time, personalized, dynamic, interactive voice services for travel availability information 12 2003
6,977,992 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time database queries 79 2004
7,486,780 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with telephone-based service utilization and control 64 2004
7,428,302 System and method for real-time, personalized, dynamic, interactive voice services for information related to existing travel schedule 77 2004
7,272,212 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services 115 2005
8,051,369 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through personalized broadcasts 14 2005
8,607,138 System and method for OLAP report generation with spreadsheet report within the network user interface 2 2005
9,208,213 System and method for network user interface OLAP report formatting 0 2005
8,321,411 System and method for management of an automatic OLAP report broadcast system 3 2008
8,995,628 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services with closed loop transaction processing 1 2012
 
RAKUTEN, INC. (4)
7,086,007 Method for integrating user models to interface design 7 2000
7,526,731 Method for integrating user models to interface design 2 2006
7,836,405 Method for integrating user models to interface design 0 2009
8,103,961 Method for integrating user models to interface design 0 2010
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (2)
* 6,104,790 Graphical voice response system and method therefor 120 1999
* 2005/0069,095 Search capabilities for voicemail messages 34 2003
 
PACIFIC BELL TELEPHONE COMPANY (1)
7,065,201 Telephone call processing in an interactive voice response call management system 40 2001
 
VERIZON PATENT AND LICENSING INC. (4)
* 6,317,484 Personal telephone service with transportable script control of services 95 1998
* 6,317,492 System and method for developing and processing automatic response unit (ARU) services 4 1999
* 6,314,164 System and method for developing and processing automatic response unit (ARU) services 2 1999
* 6,314,167 System and method for developing and processing automatic response unit (ARU) services 9 1999
 
SBC KNOWLEDGE VENTURES, L.P. (1)
* 6,954,517 Multiple service announcement method 0 2002
 
SBC TRI (1)
7,139,369 Interface and method of designing an interface 11 2002
 
Pacific Bell Information Services (2)
7,103,158 Dynamic interactive voice architecture 9 2002
7,492,874 Dynamic interactive voice architecture 2 2006
 
BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (3)
* 6,748,066 Pre-paid wireless interactive voice response system with variable announcements 37 2000
* 7,577,568 Methods and system for creating voice files using a VoiceXML application 4 2003
* 2004/0254,792 Methods and system for creating voice files using a VoiceXML application 16 2003
 
ALCATEL-LUCENT USA INC. (2)
7,809,368 Architecture for location independent, automated integration testing and quality assurance of next generation IMS services 2 2006
* 2007/0287,445 ARCHITECTURE FOR LOCATION INDEPENDENT, AUTOMATED INTEGRATION TESTING AND QUALITY ASSURANCE OF NEXT GENERATION IMS SERVICES 5 2006
 
ACCENTURE GLOBAL SERVICES LIMITED (2)
* 7,924,986 IVR system manager 4 2006
* 2007/0192,113 IVR system manager 5 2006
 
Ignite Media Solutions, LLC (2)
* 8,385,515 Intuitive profiling engine for voice-based telephony applications 0 2006
* 2008/0075,238 Intuitive profiling engine for voice-based telephony applications 2 2006
 
REPORTING TECHNOLOGIES, INC. (1)
7,330,847 System and method for management of an automatic OLAP report broadcast system 11 2003
 
CUFER ASSET LTD. L.L.C. (1)
6,385,581 System and method of providing emotive background sound to text 16 1999
 
AT&T INTELLECTUAL PROPERTY II, L.P. (5)
* 8,478,589 Library of existing spoken dialog data for use in generating new natural language spoken dialog systems 2 2005
* 2006/0149,554 Library of existing spoken dialog data for use in generating new natural language spoken dialog systems 3 2005
8,694,324 System and method of providing an automated data-collection in spoken dialog systems 1 2012
9,240,197 Library of existing spoken dialog data for use in generating new natural language spoken dialog systems 0 2013
8,914,294 System and method of providing an automated data-collection in spoken dialog systems 1 2014
 
KMB SOLUTIONS CO., LLC (1)
* 6,862,344 Keypad browser 0 2003
 
AT&T MOBILITY II LLC (5)
8,774,798 Determining capability to provide dynamic local time updates in a prepaid terminating call 0 2007
8,180,321 Recovery of lost revenue in prepaid calls 0 2007
* 2009/0081,988 Recovery of Lost Revenue in Prepaid Calls 3 2007
7,907,937 Prepaid communication services utilizing a prepaid identifier combined with another identifier 8 2007
8,150,396 Intelligent customer care support 0 2009
 
FOOTHILL CAPITAL CORPORATION (2)
6,768,788 System and method for real-time, personalized, dynamic, interactive voice services for property-related information 122 1999
6,587,547 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time drilling via telephone 143 1999
 
Sivox Partners, LLC (4)
6,914,975 Interactive dialog-based training method 22 2002
* 2003/0156,706 Interactive dialog-based training method 29 2002
8,023,636 Interactive dialog-based training method 4 2005
* 2005/0170,326 Interactive dialog-based training method 15 2005
 
24/7 CUSTOMER, INC. (4)
7,027,586 Intelligently routing customer communications 98 2003
* 2005/0135,595 Intelligently routing customer communications 18 2003
7,751,552 Intelligently routing customer communications 2 2005
* 2006/0098,803 Intelligently routing customer communications 36 2005
 
AT&T LABS, INC. (5)
7,305,070 Sequential presentation of long instructions in an interactive voice response system 15 2002
7,907,719 Customer-centric interface and method of designing an interface 4 2006
7,453,994 Sequential presentation of long instructions in an interactive voice response system 2 2007
* 2008/0089,491 SEQUENTIAL PRESENTATION OF LONG INSTRUCTIONS IN AN INTERACTIVE VOICE RESPONSE SYSTEM 2 2007
8,036,348 Sequential presentation of long instructions in an interactive voice response system 2 2008
 
UNISYS CORPORATION (1)
* 6,961,410 Method for customizing information for interacting with a voice mail system 31 1998
 
OPEN INVENTION NETWORK, LLC (3)
* 6,463,130 Method and system for creating automated voice response menus for telecommunications services 22 1998
* 7,454,005 Method and system for creating automated voice response menus for telecommunications services 8 2002
* 2004/0032,934 Method and system for creating automated voice response menus for telecommunications services 0 2002
 
AT&T KNOWLEDGE VENTURES, L.P. (1)
* 6,011,832 Multiple service announcement system and method 2 1998
 
ELIXIR TECHNOLOGIES (1)
* 2003/0177,010 Voice enabled personalized documents 11 2003
 
AT&T CORP. (3)
* 6,885,733 Method of providing a user interface for audio telecommunications systems 16 2001
* 2003/0103,608 Method of providing a user interface for audio telecommunications systems 6 2001
* 2006/0149,553 System and method for using a library to interactively design natural language spoken dialog systems 4 2005
 
YAHOO! INC. (2)
* 2002/0052,747 Method and system of interpreting and presenting web content using a voice browser 93 2001
* 2008/0133,215 METHOD AND SYSTEM OF INTERPRETING AND PRESENTING WEB CONTENT USING A VOICE BROWSER 54 2007
* Cited By Examiner