Voice templates for interactive voice mail and voice response system

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 5771276
SERIAL NO

08541494

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Method and a system for a user-customizable interactive voice mail/voice response system are disclosed. In a preferred embodiment, an interactive voice mail/voice response ('IVR') system of the present invention enables a user to build and operate custom IVR functions using voice templates. An interactive voice mail/voice response ('IVR') system of the present invention enables a user to build and operate custom IVR menus. The system comprises a voice menu system that includes a plurality of menus, each comprising a plurality of script records implemented using voice templates made up of voice template elements of various types, the characteristics and behavior of which will be determined by their user-designated type and the characteristic of the voice response record with which they are associated. As a result, the voice elements, and in turn, the voice templates they comprise, dynamically exhibit a behavior that is appropriate to the current environment. When the contents of a voice template are to be played over the telephone line, the voice elements are played sequentially such that the result is perceived as a whole that represents the entire phrase or sentence as described by the text representation of the voice template.

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Patent Owner(s)

Patent OwnerAddressTotal Patents
SAMSUNG ELECTRONICS CO., LTD.SUWON-SI GYEONGGI-DO59363

International Classification(s)

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  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Wolf, Richard J Crowley, TX 40 2436

Cited Art Landscape

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