US Patent No: 5,771,276

Number of patents in Portfolio can not be more than 2000

Voice templates for interactive voice mail and voice response system

2 Status Updates

Stats

ATTORNEY / AGENT: (SPONSORED)

Importance

Loading Importance Indicators... loading....

Abstract

See full text

Method and a system for a user-customizable interactive voice mail/voice response system are disclosed. In a preferred embodiment, an interactive voice mail/voice response ('IVR') system of the present invention enables a user to build and operate custom IVR functions using voice templates. An interactive voice mail/voice response ('IVR') system of the present invention enables a user to build and operate custom IVR menus. The system comprises a voice menu system that includes a plurality of menus, each comprising a plurality of script records implemented using voice templates made up of voice template elements of various types, the characteristics and behavior of which will be determined by their user-designated type and the characteristic of the voice response record with which they are associated. As a result, the voice elements, and in turn, the voice templates they comprise, dynamically exhibit a behavior that is appropriate to the current environment. When the contents of a voice template are to be played over the telephone line, the voice elements are played sequentially such that the result is perceived as a whole that represents the entire phrase or sentence as described by the text representation of the voice template.

Loading the Abstract Image... loading....

First Claim

See full text

all claims..

Related Publications

Loading Related Publications... loading....

Patent Owner(s)

Patent OwnerAddressTotal Patents
SAMSUNG ELECTRONICS CO., LTD.SUWON-SI GYEONGGI-DO54070

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Wolf, Richard J Seattle, WA 52 1868

Cited Art Landscape

Patent Info (Count) # Cites Year
 
UNISYS CORPORATION (3)
5,138,710 Apparatus and method for providing recoverability in mass storage data base systems without audit trail mechanisms 37 1990
5,133,004 Digital computer platform for supporting telephone network applications 58 1990
5,493,606 Multi-lingual prompt management system for a network applications platform 69 1994
 
AVAYA TECHNOLOGY CORP. (1)
4,785,408 Method and apparatus for generating computer-controlled interactive voice services 304 1985
 
CISCO TECHNOLOGY, INC. (1)
5,488,650 Configurable telephone interface for electronic devices 55 1992
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (1)
5,367,609 Editing compressed and decompressed voice information simultaneously 41 1993
 
M. A. Kempner, Inc. (1)
4,922,520 Automatic telephone polling system 104 1989

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
MICROSTRATEGY, INCORPORATED (28)
7,340,040 System and method for real-time, personalized, dynamic, interactive voice services for corporate-analysis related information 69 1999
7,266,181 System and method for the creation and automatic deployment of personalized dynamic and interactive voice services with integrated inbound and outbound voice services 35 1999
6,964,012 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through personalized broadcasts 79 1999
6,873,693 System and method for real-time, personalized, dynamic, interactive voice services for entertainment-related information 46 1999
6,850,603 System and method for the creation and automatic deployment of personalized dynamic and interactive voice services 84 1999
6,836,537 System and method for real-time, personalized, dynamic, interactive voice services for information related to existing travel schedule 64 1999
6,798,867 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time database queries 52 1999
6,788,768 System and method for real-time, personalized, dynamic, interactive voice services for book-related information 56 1999
6,658,093 System and method for real-time, personalized, dynamic, interactive voice services for travel availability information 111 1999
6,606,596 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through digital sound files 94 1999
7,082,422 System and method for automatic transmission of audible on-line analytical processing system report output 26 1999
6,829,334 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with telephone-based service utilization and control 106 2000
6,765,997 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with the direct delivery of voice services to networked voice messaging systems 52 2000
7,440,898 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with system and method that enable on-the-fly content and speech generation 43 2000
7,197,461 System and method for voice-enabled input for use in the creation and automatic deployment of personalized, dynamic, and interactive voice services 40 2000
6,940,953 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services including module for generating and formatting voice services 67 2000
6,885,734 System and method for the creation and automatic deployment of personalized, dynamic and interactive inbound and outbound voice services, with real-time interactive voice database queries 135 2000
8,094,788 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services with customized message depending on recipient 6 2002
8,130,918 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with closed loop transaction processing 2 2002
7,020,251 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time drilling via telephone 28 2003
7,881,443 System and method for real-time, personalized, dynamic, interactive voice services for travel availability information 8 2003
6,977,992 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time database queries 37 2004
7,486,780 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with telephone-based service utilization and control 30 2004
7,428,302 System and method for real-time, personalized, dynamic, interactive voice services for information related to existing travel schedule 37 2004
7,272,212 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services 70 2005
8,051,369 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through personalized broadcasts 9 2005
8,607,138 System and method for OLAP report generation with spreadsheet report within the network user interface 0 2005
8,321,411 System and method for management of an automatic OLAP report broadcast system 1 2008
 
NUANCE COMMUNICATIONS, INC. (8)
6,345,250 Developing voice response applications from pre-recorded voice and stored text-to-speech prompts 30 1999
6,366,879 Controlling interactive voice response system performance 30 1999
6,775,651 Method of transcribing text from computer voice mail 62 2000
7,460,654 Processing of enterprise messages integrating voice messaging and data systems 41 2001
6,778,644 Integration of voice messaging and data systems 22 2001
7,260,537 Disambiguating results within a speech based IVR session 14 2003
7,424,433 Method and system for dynamic conditional interaction in a VoiceXML run-time simulation environment 1 2003
7,890,594 Method and system for dynamic conditional interaction in a VoiceXML run-time simulation environment 0 2008
 
AT&T INTELLECTUAL PROPERTY I, L.P. (7)
7,653,377 Pre-paid wireless interactive voice response system with variable announcements 9 2000
7,466,806 Pre-paid wireless interactive voice response system with variable announcements 10 2004
7,751,552 Intelligently routing customer communications 2 2005
7,787,860 Pre-paid wireless interactive voice response system with variable announcements 7 2006
8,027,660 Architecture for managing prepaid wireless communications services 1 2006
8,131,524 Method and system for automating the creation of customer-centric interfaces 4 2008
8,060,057 Pre-paid wireless interactive voice response system with variable announcements 1 2010
 
MICROSOFT CORPORATION (5)
7,571,226 Content personalization over an interface with adaptive voice character 23 2000
7,941,481 Updating an electronic phonebook over electronic communication networks 12 2000
7,143,039 Providing menu and other services for an information processing system using a telephone or other audio interface 62 2000
7,308,408 Providing services for an information processing system using an audio interface 31 2004
7,552,054 Providing menu and other services for an information processing system using a telephone or other audio interface 29 2006
 
American Telephone and Telegraph Company, AT&T Bell Laboratories (4)
7,305,070 Sequential presentation of long instructions in an interactive voice response system 14 2002
7,907,719 Customer-centric interface and method of designing an interface 3 2006
7,453,994 Sequential presentation of long instructions in an interactive voice response system 2 2007
8,036,348 Sequential presentation of long instructions in an interactive voice response system 1 2008
 
AT&T MOBILITY II LLC (4)
8,774,798 Determining capability to provide dynamic local time updates in a prepaid terminating call 0 2007
8,180,321 Recovery of lost revenue in prepaid calls 0 2007
7,907,937 Prepaid communication services utilizing a prepaid identifier combined with another identifier 2 2007
8,150,396 Intelligent customer care support 0 2009
 
RAKUTEN, INC. (4)
7,086,007 Method for integrating user models to interface design 7 2000
7,526,731 Method for integrating user models to interface design 1 2006
7,836,405 Method for integrating user models to interface design 0 2009
8,103,961 Method for integrating user models to interface design 0 2010
 
VERIZON PATENT AND LICENSING INC. (4)
6,317,484 Personal telephone service with transportable script control of services 92 1998
6,317,492 System and method for developing and processing automatic response unit (ARU) services 4 1999
6,314,164 System and method for developing and processing automatic response unit (ARU) services 2 1999
6,314,167 System and method for developing and processing automatic response unit (ARU) services 8 1999
 
AT&T KNOWLEDGE VENTURES, L.P. (3)
6,011,832 Multiple service announcement system and method 2 1998
7,379,537 Method and system for automating the creation of customer-centric interfaces 8 2002
7,027,586 Intelligently routing customer communications 80 2003
 
CINGULAR WIRELESS II, LLC (3)
8,090,343 Optimized camel triggering for prepaid calling 2 2007
7,983,655 Conditional call treatment for prepaid calls 0 2007
8,090,344 Dynamic location-based rating for prepaid calls 2 2007
 
SBC TECHNOLOGY RESOURCES, INC. (3)
6,778,643 Interface and method of designing an interface 56 2000
6,853,966 Method for categorizing, describing and modeling types of system users 89 2002
7,076,049 Method of designing a telecommunications call center interface 27 2004
 
APPLE INC. (2)
8,036,894 Multi-unit approach to text-to-speech synthesis 3 2006
8,027,837 Using non-speech sounds during text-to-speech synthesis 1 2006
 
AT&T INTELLECTUAL PROPERTY II, L.P. (2)
8,478,589 Library of existing spoken dialog data for use in generating new natural language spoken dialog systems 1 2005
8,694,324 System and method of providing an automated data-collection in spoken dialog systems 0 2012
 
BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (2)
6,748,066 Pre-paid wireless interactive voice response system with variable announcements 35 2000
7,577,568 Methods and system for creating voice files using a VoiceXML application 3 2003
 
CITICORP DEVELOPMENT CENTER, INC. (2)
7,376,622 System and method for automated debiting and settling of financial transactions 7 1999
8,650,122 System and method for automated debiting and settling of financial transactions 1 2008
 
FOOTHILL CAPITAL CORPORATION (2)
6,768,788 System and method for real-time, personalized, dynamic, interactive voice services for property-related information 87 1999
6,587,547 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time drilling via telephone 112 1999
 
OPEN INVENTION NETWORK, LLC (2)
6,463,130 Method and system for creating automated voice response menus for telecommunications services 22 1998
7,454,005 Method and system for creating automated voice response menus for telecommunications services 5 2002
 
Pacific Bell Information Services (2)
7,103,158 Dynamic interactive voice architecture 6 2002
7,492,874 Dynamic interactive voice architecture 2 2006
 
SIVOX PARTNERS, LLC (2)
6,914,975 Interactive dialog-based training method 20 2002
8,023,636 Interactive dialog-based training method 1 2005
 
ACCENTURE GLOBAL SERVICES LIMITED (1)
7,924,986 IVR system manager 3 2006
 
ALCATEL-LUCENT USA INC. (1)
7,809,368 Architecture for location independent, automated integration testing and quality assurance of next generation IMS services 2 2006
 
AT&T CORP. (1)
6,885,733 Method of providing a user interface for audio telecommunications systems 14 2001
 
AVAYA INC. (1)
6,421,427 Interactive voice response data transfer system and method 25 1997
 
E m pirix Inc. (1)
6,957,420 Method of generating test scripts for systems having dynamic behavior 9 2001
 
ENTERPRISE SYSTEMS TECHNOLOGIES S.A.R.L. (1)
6,295,342 Apparatus and method for coordinating user responses to a call processing tree 9 1998
 
IGNITE MEDIA SOLUTIONS, LLC (1)
8,385,515 Intuitive profiling engine for voice-based telephony applications 0 2006
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (1)
6,104,790 Graphical voice response system and method therefor 104 1999
 
iQuest Technologies, Inc. (1)
6,577,713 Method of creating a telephone data capturing system 13 1999
 
KMB SOLUTIONS CO., LLC (1)
6,862,344 Keypad browser 0 2003
 
PACIFIC BELL TELEPHONE COMPANY (1)
7,065,201 Telephone call processing in an interactive voice response call management system 33 2001
 
PRICEINTERACTIVE, INC. (1)
6,718,017 System and method for creating and controlling interactive voice response applications 35 1999
 
REPORTING TECHNOLOGIES, INC. (1)
7,330,847 System and method for management of an automatic OLAP report broadcast system 8 2003
 
SAMSUNG ELECTRONICS CO., LTD. (1)
6,014,428 Voice templates for interactive voice mail and voice response system 97 1998
 
SBC KNOWLEDGE VENTURES, L.P. (1)
6,954,517 Multiple service announcement method 0 2002
 
SBC PROPERTIES, L.P. (1)
6,442,246 Multiple service announcement method 0 1999
 
SBC TRI (1)
7,139,369 Interface and method of designing an interface 10 2002
 
ST. STEP V. HOLDINGS LLC (1)
6,385,581 System and method of providing emotive background sound to text 13 1999
 
UNISYS CORPORATION (1)
6,961,410 Method for customizing information for interacting with a voice mail system 27 1998
 
WINBOND ELECTRONICS CORP. (1)
6,181,779 Rationalized automated answering machine 4 1997
 
Other [Check patent profile for assignment information] (2)
8,879,703 System method and device for providing tailored services when call is on-hold 0 2012
8,892,446 Service orchestration for intelligent automated assistant 0 2012