US Patent No: 5,771,276

Number of patents in Portfolio can not be more than 2000

Voice templates for interactive voice mail and voice response system

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ATTORNEY / AGENT: (SPONSORED)
 

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Abstract

Method and a system for a user-customizable interactive voice mail/voice response system are disclosed. In a preferred embodiment, an interactive voice mail/voice response ("IVR") system of the present invention enables a user to build and operate custom IVR functions using voice templates. An interactive voice mail/voice response ("IVR") system of the present invention enables a user to build and operate custom IVR menus. The system comprises a voice menu system that includes a plurality of menus, each comprising a plurality of script records implemented using voice templates made up of voice template elements of various types, the characteristics and behavior of which will be determined by their user-designated type and the characteristic of the voice response record with which they are associated. As a result, the voice elements, and in turn, the voice templates they comprise, dynamically exhibit a behavior that is appropriate to the current environment. When the contents of a voice template are to be played over the telephone line, the voice elements are played sequentially such that the result is perceived as a whole that represents the entire phrase or sentence as described by the text representation of the voice template.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
SAMSUNG ELECTRONICS CO., LTD.SUWON-SI GYEONGGI-DO45244

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Wolf, Richard J Seattle, WA 42 1579

Cited Art

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Patent Citation Ranking

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