US Patent No: 5,784,438

Number of patents in Portfolio can not be more than 2000

Automatic callback system and method

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ATTORNEY / AGENT: (SPONSORED)
 

Importance

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Abstract

A system and method are disclosed for providing an automatic call-back when a calling party number encounters a ring-no-answer condition upon calling a called party number. An exemplary system includes: (1) a switching network having switches for routing telephone calls; (2) a signaling network coupling switches in the switching network to one another for routing a calling party number and a called party number associated with a telephone call; and (3) a platform coupled to the switching network. The platform stores a calling party number and a called party number received from the switching network corresponding to a telephone call in which the calling party number encountered a ring-no-answer condition and requested an automatic call-back. A processor in the platform detects a subsequent telephone call involving the called party number and, at the conclusion of the subsequent telephone call, initiates the automatic call-back to the calling party number. Upon completing the automatic call-back to the calling party number, the platform transmits a pre-recorded announcement to the calling party number via the switching network indicating that the platform will attempt to complete a telephone call to the called party number in satisfaction of the calling party number's outstanding automatic call-back request. Upon completing the telephone call to the called party number, the platform merges the telephone call to the calling party number with that to the called party number.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
AT&T CORP.NEW YORK, NY4119

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Martinez, John C Freehold, NJ 3 44

Cited Art

Patent Info (Count) # Cites Year
 
AT&T IPM CORP. (2)
5,546,442 Method and apparatus for use in completing telephone calls 16 1994
5,533,100 Communications system call complete arrangement 52 1994
 
AVAYA INC. (1)
5,436,967 Held party call-back arrangement 64 1994
 
ERICSSON INC. (1)
5,661,790 Call back service for a regulatory restrictive area 144 1995
 
FIRSTPOINT CONTACT TECHNOLOGIES, LLC (1)
5,181,236 Automatic call returning method for call distributor with message record capability 99 1990
 
INTERVOICE LIMITED PARTNERSHIP (1)
5,155,761 Automatic call back system and method of operation 215 1990
 
TTI INVENTIONS B LLC (1)
4,930,152 Call return telephone service 70 1988
 
U S WEST TECHNOLOGIES, INC. (1)
5,425,091 Method and system for providing an automatic customer callback service 129 1994
 
VERIZON SERVICES CORP. (1)
5,692,033 AIN queuing for call-back system 97 1996

Patent Citation Ranking

Forward Cites

Patent Info (Count) # Cites Year
 
BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (11)
6,993,119 Network and method for providing a flexible call forwarding telecommunications service with automatic speech recognition capability 7 2000
6,778,640 Network and method for providing a user interface for a simultaneous ring telecommunications service with automatic speech recognition capability 6 2000
7,225,230 System and method for electronic message status notification 6 2001
7,027,567 System and method for electronic message status notification and reply using various electronic media 9 2001
6,865,260 System and method for electronic message status certification 3 2001
6,785,361 System and method for performance measurement quality assurance 0 2001
7,647,391 Processes and systems for creating and for managing trouble tickets and work orders 1 2001
7,624,033 Processes and systems for managing status changes to work orders 5 2001
7,130,399 Methods and systems for assembling telephone line records 9 2001
6,917,669 Processes and systems for managing testing of communications systems 1 2001
6,778,638 Processes and systems for creating maintenance reports for communications systems 11 2001
 
AT&T CORP. (3)
6,160,878 Automatic international redial disablement and status delivery method and apparatus 7 1997
7,027,581 Method for exchanging signaling messages in two phases 0 2003
7,305,081 Method for exchanging signaling messages in two phases 6 2006
 
AT&T INTELLECTUAL PROPERTY, INC. (3)
7,340,037 Processes and systems for correlating work orders 7 2001
7,308,094 Processes and systems for screening work orders 5 2001
7,289,605 Processes and systems for creating and for managing trouble tickets and work orders 12 2001
 
OPEN INVENTION NETWORK, LLC (3)
6,907,111 Network and method for providing a name and number delivery telecommunications services with automatic speech recognition capability 10 2000
6,826,529 Network and method for providing a call screening telecommunications service with automatic speech recognition capability 7 2000
6,934,367 System and method for voicemail message certification and reply using a temporary voicemail service 9 2001
 
AT&T INTELLECTUAL PROPERTY I, L.P. (2)
7,742,576 Processes and systems for creating and for managing trouble tickets and work orders 1 2006
7,516,185 System and method for electronic message status notification 3 2007
 
DONO TECH SERVICES LLC (2)
6,873,686 Network and method for providing a calling name telecommunications service with automatic speech recognition capability 2 2000
RE42539 Network and method for providing a calling name telecommunications service with automatic speech recognition capability 0 2007
 
SIEMENS ENTERPRISE COMMUNICATIONS, INC. (2)
6,999,572 Automated call connection system 19 1998
6,546,096 Proximity detector for initiating automatic callback 19 1999
 
TELEFONAKTIEBOLAGET LM ERICSSON (PUBL) (2)
5,995,848 System and method of completing calls to busy mobile subscribers in a radio telecommunications network 42 1997
6,973,317 Call completion based on movement of mobile station 1 2000
 
AT&T DELAWARE INTELLECTUAL PROPERTY, INC. (1)
7,325,000 System and method for performance measurement quality assurance 0 2004
 
AT&T KNOWLEDGE VENTURES, L.P. (1)
6,011,832 Multiple service announcement system and method 2 1998
 
DISU REMOTE SERVICES AB, L.L.C. (1)
7,233,653 Method and installation for telephone inquiry 0 2001
 
DSC TELECOM L.P. (1)
6,195,418 Telephone system having a callback capability and method for connecting a recipient of a message to a caller 13 1997
 
FUJITSU LIMITED (1)
6,553,221 Incoming call notification apparatus 47 1998
 
GENESYS COMMUNICATIONS LABORATORIES, INC. (1)
5,995,614 Dynamic requeing to avoid latency in call-routing systems 25 1997
 
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. (1)
5,991,391 Dynamic re-routing 13 1997
 
JASPER WIRELESS LLC (1)
5,943,409 Method and system for providing automatic recall information in a telecommunications network 32 1997
 
NOKIA CORPORATION (1)
7,260,202 Wait-time service in a telecommunications network 1 2000
 
PHASE SYSTEMS LLC (1)
6,792,094 Intelligent call connection service 42 2001
 
ROCKSTAR BIDCO, LP (1)
6,091,808 Methods of and apparatus for providing telephone call control and information 137 1996
 
SBC KNOWLEDGE VENTURES, L.P. (1)
6,954,517 Multiple service announcement method 0 2002
 
SBC PROPERTIES, L.P. (1)
6,442,246 Multiple service announcement method 0 1999
 
SHARP KABUSHIKI KAISHA (1)
6,252,949 Communication device 1 1999
 
WORLDQUEST NETWORK, INC. (1)
6,501,837 Telephone call connection architecture 10 1999
 
OTHER [CHECK PATENT PROFILE FOR ASSIGNMENT INFORMATION] (1)
8,175,904 Method and apparatus for intermediation of meetings and calls 0 1999