Telephony call center with agent work groups
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United States of America Patent
Stats
-
Jul 21, 1998
Issued Date -
N/A
app pub date -
Apr 18, 1996
filing date -
Jun 1, 1994
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A telephony call center management system allows agents to be assigned and grouped into work groups. A supervisor is assigned to supervise one or more work groups. Supervisors may move agents between work groups that the supervisor oversees. A supervisor may also assign unassigned agents to a work group which the supervisor controls. The supervisor may view statistics on the performance of only those agents assigned to a work group to which the supervisor is assigned.
First Claim
Family
International Classification(s)
Cited Art Landscape
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