US Patent No: 5,790,634

Number of patents in Portfolio can not be more than 2000

Combination system for proactively and reactively maintaining telephone network facilities in a public switched telephone system

Stats

ATTORNEY / AGENT: (SPONSORED)

Importance

Loading Importance Indicators... loading....

Abstract

See full text

In an administration system for a public switched telephone network, a combination proactive and reactive maintenance system analyzes the working status of customer network facilities in response to a customer request reporting a customer trouble. The combined maintenance system includes an attendant station receiving the customer request representing a reactively determined trouble, and building a first trouble report, and first and second test systems. The first test system tests a second communication line in the communication cable representing a potentially proactively determined trouble, and builds a second trouble report. The second test system tests at least one of the first and second communication lines and determines whether at least one of the first and second trouble reports should be dispatched to a customer work group together with existing related proactive and reactive trouble reports to the customer work group using trouble routing criteria. The combination system also includes a data processor that generates an end to end description of the first and second communication lines to be tested, and a dispatch system that groups related open work requests with at least one of the first and second trouble reports and the existing related reactive and proactive trouble reports based on grouping rules.

Loading the Abstract Image... loading....

First Claim

See full text

all claims..

Related Publications

Loading Related Publications... loading....

Patent Owner(s)

Patent OwnerAddressTotal Patents
VERIZON PATENT AND LICENSING INC.BASKING RIDGE, NJ3635

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Blum, Frederick D Silver Spring, MD 3 254
Casey, William C Silver Spring, MD 4 400
Kinser, Jr James C Silver Spring, MD 3 254
Youngs, Mary A Silver Spring, MD 3 254

Cited Art Landscape

Patent Info (Count) # Cites Year
 
VERIZON PATENT AND LICENSING INC. (4)
5,012,511 Method of and system for control of special services by remote access 141 1990
5,247,571 Area wide centrex 376 1992
5,416,833 Method and apparatus for provisioning a public switched telephone network 100 1993
5,644,619 Analysis and validation system for provisioning a public switched telephone network 88 1995
 
Allied Signal (2)
5,099,436 Methods and apparatus for performing system fault diagnosis 161 1988
5,067,099 Methods and apparatus for monitoring system performance 235 1989
 
Network Access Corporation (2)
4,782,519 Method and apparatus for enhancing the operating capabilities of a telephone switching system 87 1986
5,086,461 Apparatus and method for providing existing 1ESS and 1AESS telephone switching equipment with the capability of using the SS7 protocol 82 1990
 
TELCORDIA TECHNOLOGIES, INC. (2)
4,782,517 System and method for defining and providing telephone network services 68 1986
5,359,646 Testing of distributed communications networks 45 1992
 
WESTELL TECHNOLOGIES, INC. (2)
5,224,149 Testing system for digital transmission lines 28 1992
5,438,606 Open power loop detector for transmission line elements 10 1993
 
ACCU-SCAN, INC. (1)
4,991,105 Microprocessor controlled ground system monitor 31 1988
 
AMERICAN TELEPHONE AND TELEGRAPH COMPANY (1)
5,054,050 Drop testing in fiber to the home systems 67 1990
 
Ameritech Services, Inc. (1)
5,343,461 Full duplex digital transmission facility loop-back test, diagnostics and maintenance system 199 1991
 
AT&T Bell Laboratories (1)
5,222,125 System for providing personalized telephone calling features 227 1991
 
AVAYA INC. (1)
4,972,453 Autonomous expert system for directly maintaining remote telephone switching systems 134 1989
 
BANKERS TRUST COMPANY (1)
4,922,514 Method and apparatus for dispatching services 54 1988
 
FLUKE CORPORATION (1)
5,528,660 Display-based control mechanism resident in portable test and communications device for facilitating craftsperson's remote testing of selected portion of telephone network 46 1994
 
HITACHI, LTD. (1)
5,404,389 Switching system and subscriber's circuit controlling apparatus 7 1992
 
INTELLECTUAL VENTURES II LLC (1)
5,392,328 System and method for automatically detecting root causes of switching connection failures in a telephone network 51 1993
 
NEXTIRAONE, LLC (1)
5,388,189 Alarm filter in an expert system for communications network 75 1993
 
SIEMENS ENTERPRISE COMMUNICATIONS, INC. (1)
5,121,420 Automatic line defect detector 23 1990
 
SUMMA FOUR, INC. (1)
4,232,199 Special services add-on for dial pulse activated telephone switching office 169 1978
 
TII Computer Systems, Inc. (1)
4,574,167 Method and apparatus for configurable line testing 7 1984
 
VERIZON MARYLAND INC. (1)
5,347,564 Automated translation input system 16 1991
 
VERIZON VIRGINIA INC. (1)
5,375,159 System and method for remote testing and protocol analysis of communication lines 64 1992

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
AT&T INTELLECTUAL PROPERTY I, L.P. (12)
8,484,059 Methods, systems, and products for surveying facilities 0 2007
8,069,412 Methods, systems, and products for mapping facilities data 0 2007
7,567,652 Proactive maintenance application 0 2007
7,929,668 Systems, methods and computer program products for automatically sending a status change message as a result of repair services that are performed on a network 5 2007
8,254,528 System and method to push messages indicating status of trouble reports in a telecommunications network 0 2008
7,908,519 Trouble emulator for a rules-based diagnostic system 0 2008
8,249,222 Methods and apparatus to trigger maintenance and upgrades of access networks 2 2008
8,422,638 System and method to push messages indicating status of trouble reports in a telecommunications network 0 2012
8,437,452 Methods and apparatus to trigger maintenance and upgrades of access networks 0 2012
8,532,172 Adaptive language descriptors 0 2012
8,654,930 Methods and apparatus to trigger maintenance and upgrades of access networks 0 2013
8,625,746 System and method to push messages indicating status of trouble reports in a telecommunications network 0 2013
 
BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (12)
7,117,160 System and method for eliminating an unnecessary dispatch of a service technician 8 1999
7,050,547 Digital loop carrier module for proactive maintenance application 0 2000
6,870,900 Proactive maintenance application 20 2000
6,771,739 Pressure alarms and reports system module for proactive maintenance application 12 2000
7,941,520 System and method for tracking telephone network capacity and equipment 0 2001
6,990,186 Systems and methods for facilitating provisioning of circuits and work control in a telecommunications environment 5 2002
7,006,603 Systems, methods and computer program products for automatically pushing a status change message as a result of repair services that are performed on a public switched telephone network (PSTN) 11 2003
7,263,175 Methods, systems, and computer program products for tracking breaks in physical plant during maintenance of a public switched telephone network 1 2003
7,552,123 Methods, systems and computer program products for synchronizing records in billing and service databases 3 2003
7,085,356 Pressure alarms and reports system module for proactive maintenance application 0 2004
6,990,178 Proactive maintenance application 3 2004
7,940,895 Methods and computer program products for tracking modifications in physical plant during maintenance of a communication network 0 2007
 
AT&T CORP. (4)
5,974,459 Telecommunications network devoid of a distinct network management layer 9 1997
6,269,337 Method and apparatus to provide enhanced directory assistance information in a communication network 19 1998
6,446,058 Computer platform alarm and control system 33 1999
6,466,910 Method and apparatus to provide enhanced directory assistance information in a communication network 27 2001
 
ACCENTURE GLOBAL SERVICES LIMITED (3)
6,556,659 Service level management in a hybrid network architecture 218 1999
6,542,593 Rules database server in a hybrid communication system architecture 86 1999
6,442,547 System, method and article of manufacture for information service management in a hybrid communication system 70 1999
 
VERIZON PATENT AND LICENSING INC. (3)
6,018,567 Maintenance operations console for an advanced intelligent network 136 1998
6,618,389 Validation of call processing network performance 13 2001
6,879,562 Validation of call processing network performance 2 2003
 
American Telephone and Telegraph Company, AT&T Bell Laboratories (2)
7,216,153 Telecommunications equipment and customer information retrieval system 3 2004
7,921,096 Emergency facility information system and methods 0 2007
 
BELL CANADA (2)
6,735,293 Method and system for facilitating telecommunications service provisioning and service assurance 44 2001
6,961,415 Method and system for facilitating telecommunications service provisioning and service assurance 10 2004
 
BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY (2)
7,251,754 Fault management system for a communications network 6 2001
8,837,682 Line performance measure 0 2012
 
ENERGY CONTROL TECHNOLOGIES (2)
7,058,508 Automated building service broker 41 2001
7,912,744 Automated service broker 3 2006
 
Sprint Communications Company L.P. (2)
7,298,740 Centralized service control for a telecommunication system 4 2002
8,028,197 Problem ticket cause allocation 2 2009
 
TSR, Inc. (2)
6,891,937 Method and apparatus for administration of circuit inventories in telecommunication networks 8 1999
7,664,240 Method and apparatus for administration of circuit inventories in telecommunications networks 0 2005
 
ALCATEL LUCENT (1)
8,180,023 Method and apparatus for replacement connection verification during migration from an analog network element to a next generation network element 0 2008
 
AT&T BLS INTELLECTUAL PROPERTY, INC. (1)
7,340,038 Systems, methods and computer program products for automatically pushing a status change message as a result of repair services that are performed on a network 8 2006
 
AT&T DELAWARE INTELLECTUAL PROPERTY, INC. (1)
7,333,593 Digital loop carrier module for proactive maintenance application 6 2006
 
AT&T INTELLECTUAL PROPERTY, INC. (1)
7,292,677 Proactive maintenance application 1 2005
 
BELL MOBILITY INC. (1)
7,177,653 Mobile user position locating system 7 2004
 
GENERAL ELECTRIC COMPANY (1)
7,822,805 Method and apparatus for screening a potential customer and assigning an account number to the potential customer across a global computer network 0 1999
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (1)
6,539,394 Method and system for performing interval-based testing of filter rules 12 2000
 
QWEST COMMUNICATIONS INTERNATIONAL INC. (1)
6,493,694 Method and system for correcting customer service orders 40 1999
 
ROCKWELL SEMICONDUCTOR SYSTEMS, INC. (1)
5,923,729 Automatic tone fault detection system and method 5 1997
 
SBC TECHNOLOGY RESOURCES, INC. (1)
6,810,415 Graphical user interface for providing and facilitating user for searching and accessing information with options of selecting one of carrier circuit, facility reroute, customer and cable 20 2003
 
SIEMENS ENTERPRISE COMMUNICATIONS, INC. (1)
6,298,119 System and method for digital telephone trouble reporting 6 2000
 
SOUTHWESTERN BELL TELEPHONE COMPANY (1)
5,946,372 Apparatus and method for testing digital communications circuits 35 1997
 
TEKELEC GLOBAL, INC. (1)
6,115,746 Distributed control of AIN and non-AIN switches and resources in an advanced intelligent network 10 1997
 
Other [Check patent profile for assignment information] (1)
6,078,646 Caller ID activated test device for testing a telephone subscriber loop/access line 9 1999