Network based predictive dialing
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Aug 18, 1998
Grant Date -
N/A
app pub date -
Oct 15, 1996
filing date -
Oct 15, 1996
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system and method for predictive dialing from a centralized or network based apparatus available to calling agents geographically separated from both the apparatus and other agents. A user communicates call management information via a network connection to a predictive dialing apparatus to configure the apparatus for the user's particular needs. Thereafter the apparatus may instigate a calling campaign unattended, utilizing technology such as interactive voice response, or upon calling agents connecting to the apparatus. Agents connecting to the apparatus do so utilizing various network connections and network elements. The apparatus communicates call management information as well as call statistics to the user via a network connection.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully