Computer integrated telephony system for the processing of 9-1-1 calls for service

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 5799061
SERIAL NO

08659121

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A machine executed method provides: (1) rapid, automatic, and virtually silent transfer of an incoming 9-1-1 call for service to the proper service provider or providers; (2) automatic transfer of caller identification and location information from a public safety answering point call-taker station to the appropriate service provider without further call-taker intervention; (3) elimination of the need for a call-taker to manually use detailed local maps such as a 'KEY-MAP' to determine the location of a caller; and (4) digital recording of incoming calls. The digital voice and associated information is stored in a database to facilitate the rapid retrieval of the recorded call at a later time.

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Patent Owner(s)

Patent OwnerAddress
GREATER HARRIS COUNTY 9-1-1 EMERGENCY NETWORKHOUSTON TX

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Maw, Richard A Bolton, MA 1 91
Melcher, John R Houston, TX 2 186
Pickett, David L Houston, TX 2 186

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