Importance

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Abstract

An automatic dialing apparatus includes a computer having a dialing control section. The computer issues an automatic dialing instruction to control the operation of the exchange. The dialing control section extracts the customer telephone number from the customer DB, calculates an optimum number of dialings and issues a dialing instruction to the exchange. The number of dialing calls is calculated based on the number of operators, the target operating efficiency, the number of operators in conversation, the number of operators in working, the number of calls during dialing and the responding rate. When the customer is in conversation or absent, the re-dialing is effected at a preset interval and by a preset number of times. The exchange calls the customers via the public circuit network in response to an instruction from the dialing control section, and if a response is made, one of a plurality of operator's telephones is called based on the instruction of the dialing control section and is connected to the line of the customer who has made a response.

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First Claim