Agent speech detector system and method for use with a telephonic switch
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United States of America Patent
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Oct 6, 1998
Grant Date -
N/A
app pub date -
Sep 27, 1996
filing date -
Sep 27, 1996
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
An agent speech detector system 100 includes an agent terminal 112 which detects whether an agent speaks during a telephone call routed to the agent by a telephonic switch 102. An interface circuit 104 may interconnect the agent terminal 112 and the telephonic switch 102. A call begin circuit 216 detects the beginning of a telephone call and notifies a speech detector 218. The speech detector 218 monitors the voice of the agent until a call termination circuit 220 indicates that the telephone call has terminated. If the speech detector 218 detects that the agent did not speak during the telephone call, it notifies a communications circuit 222 which automatically transmits this information to a supervisor computer system 105.
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Family
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Cited Art Landscape
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