Importance

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Abstract

Disclosed is a system and method which screens all telephone call originations on an access system for calls to emergency services during times of telephone system congestion and bases a decision as to how to handle the call on such determination. According to this invention, all access system call originations (including dialed digits) are delivered to the switching system. If the access facilities are in an overload condition due to high volume or equipment failure, the switching system makes a predetermination as to whether the digits dialed indicate a call for emergency services (a 911 call) or a regular telephone call. Calls for emergency services are immediately routed. Regular telephone calls are advantageously routed to an announcement which announces traffic congestion and disconnects the call, thus providing access facilities for additional emergency calls. Advantageously, the switch stores the calling and called number for the purpose of completing the call after the congestion condition has cleared.

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First Claim