Method and system for telecommunications language support
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United States of America Patent
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-
Nov 24, 1998
Grant Date -
N/A
app pub date -
Dec 29, 1995
filing date -
Dec 29, 1995
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
Provided is a method and system for telecommunications language support. A telephone user is enabled to specify a language preference for telephone calls through an account language preference field or with telephone commands from a telephone. In accordance with the telephone user's language preference, operators and automated telephone services appropriately serve the telephone user in the appropriate language should the telephone user need assistance. Audible messages, which are played to a telephone user in the event of a connection error, are played according to the telephone user's language preference.
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