Wireless telephone integration system and method for call centers and workgroups
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Nov 24, 1998
Issued Date -
N/A
app pub date -
Aug 4, 1997
filing date -
Feb 16, 1994
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system and method for automatic call distribution targeting users in workgroups wherein the users utilize either wired or wireless communications tools. Users are chosen via a rule-based selection process including access to a database of user and caller-screened information. The system is compatible with available and developmental hardware platforms for call centers and mobile workers including SS7/AIN, computer telephony interfaces, direct cellular network connections, PBX and centrex-based systems.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully