Method for determining free agent communication terminal apparatus in communication networks with an automatic call distribution
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United States of America Patent
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Dec 1, 1998
Grant Date -
N/A
app pub date -
Sep 27, 1996
filing date -
Sep 27, 1995
priority date (Note) -
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Abstract
The method relates to a group (G) of agent communication terminal apparatus (AKE) that are distributed over several communication systems (KS1, 2) of a communication network. If, given an incoming call (ar) in a communication system (KS1), no allocated agent communication terminal apparatus (AKE) is still free for the respective group (G), a resource request (ra) is transmitted to communication systems (KS2) to which agent communication terminal apparatus (AKE) of the same group (G) are connected. Using a response (aw), the addressed communication systems (KS2) indicate whether one of the agent communication terminal apparatus (AKE) is free or whether they are all occupied. After the signaling of a free agent communication terminal apparatus (AKE), the incoming call (ar) is switched to the respective communication system (KS2). With the method, the groups (G) of agent communication terminal apparatus (AKE) are distributed to several communication systems (KS1, 2), with efficient and uniform utilization thereof.
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