Appointment booking and scheduling system

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 5848395
SERIAL NO

08673728

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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An appointment booking and scheduling system is described, for booking appointments with operatives (e.g. service engineers) visiting customer sites within a defined geographic area. The system includes a table for storing a number of routes, each of which specifies a sequence of regions to be visited by a particular operative, and jobs to be performed by the operative in each of the regions. An appointment server is provided for offering appointments at specified times, using the table to check for availability of operatives in specified regions at specified times, and for inserting new jobs in the routes to reflect booked appointments. A scheduler periodically updates the routes e.g by means of a simulated annealing process, to generate a new set of routes.

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Patent Owner(s)

Patent OwnerAddress
INTERNATIONAL COMPUTERS LIMITEDICL HOUSE PUTNEY LONDON SW15 1SW

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Edgar, James William Hardie 86 Beechwood Grove, Uphall Station, West Lothian EH54 5QJ, GB6 1 112
Gathercole, Peter John 47 Hillcrest Rise, Cookridge, Leeds LS16 7DJ, GB2 1 112
Johnson, Michael Alan 4 Highlands lane, Chalfont St Peter, Gerrards Cross SL9 0DL, GB2 2 124
Roycroft, Alistair Edward Flat 1, 10 Rathen Road, Withington, Manchester M20 4GH, GB2 1 112
Smith, Alan 34 Lakelands Drive, Ladybridge, Bolton Bl3 4NN, GB2 148 2170
Webster, Donald Brian 48 Lakeside, Bracknell, Berks RG42 2LE, GB2 1 112

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