Message management system and method
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Dec 15, 1998
Grant Date -
N/A
app pub date -
Jul 17, 1996
filing date -
Jul 17, 1996
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
An automated message handling system and method particularly useful to efficiently exchange information between repair shops and customers waiting on items to be repaired is disclosed. The system includes a computer connected to the telephone system. A Service associate calls the system to leave voice messages for a selected customer. A Customer may access the system to listen to a message left by a service associate. Also, the system may be configured to automatically notify the customer of a pending message and may solicit a response. The access to customer messages is controlled by assignment of a code for each customer.
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Family
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Cited Art Landscape
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