System and method for providing an on-line directory service

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 5850433
SERIAL NO

08642009

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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An on-line directory service includes a server associated with a database containing a plurality of directory listings including advertising information. A customer subscribing to the on-line directory service may selectively view directory listings from the database by initiating a search research at a personal computer linked with the server. The search request may specify a particular service or product, a particular geographical preference or other search parameters. The search request is then forwarded to the server which accesses the database and retrieves the responsive information for the customer. To place a telephone call to a service provider listed in response to the customer search request, the customer merely activates a telephone icon associated with the selected service or product provider. The server then obtains a telephone number associated with the selected provider from the database and automatically dials the telephone number. Once the telephone call is connected, the directory service establishes a voice connection extending from the customer's computer to a remote telephone device associated with the selected provider. The directory service also develops individual customer profiles for individual customers and stores these profiles in the database. The profiles, which include historical directory usage information, may be used to customize the menu screens and search results provided to the customer.

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Patent Owner(s)

Patent OwnerAddressTotal Patents
Sprint Communications Company L.P.OVERLAND PARK, KS2713
BALL, HARLEY R.KANSAS CITY, MO3

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Rondeau, David Edward Olathe, KS 1 514

Cited Art Landscape

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8724789 Systems and methods to connect people for real time communications via directory assistance 41 2008
8731157 Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail 0 2012
 
GULA CONSULTING LIMITED LIABILITY COMPANY (19)
7272637 Communication system and method for efficiently accessing internet resources 55 2000
8078602 Search engine for a computer network 3 2004
8255413 Method and apparatus for responding to request for information-personalization 5 2005
8086697 Techniques for displaying impressions in documents delivered over a computer network 2 2005
8073866 Method for providing content to an internet user based on the user's demonstrated content preferences 16 2006
* 7594000 System and method for searching a social network 35 2007
* 7543039 System and method for a social network 4 2007
* 7543040 System and method for efficiently accessing internet resources 0 2007
* 2007/0220,119 System and Method for Efficiently Accessing Internet Resources 1 2007
* 2007/0203,896 System and Method For Efficiently Accessing Internet Resources 0 2007
* 2007/0192,411 System and Method for Efficiently Accessing Internet Resources 1 2007
* 9607041 System and method for efficiently accessing internet resources 0 2008
* 2009/0070,434 SYSTEM AND METHOD FOR EFFICIENTLY ACCESSING INTERNET RESOURCES 38 2008
8645552 System and method for efficiently accessing internet resources 0 2009
* 2009/0300,140 System and Method for Efficiently Accessing Internet Resources 1 2009
8316003 Updating content of presentation vehicle in a computer network 0 2009
9495446 Method and device for publishing cross-network user behavioral data 0 2010
9372921 Method and device for publishing cross-network user behavioral data 0 2010
8689238 Techniques for displaying impressions in documents delivered over a computer network 0 2011
 
KABUSHIKI KAISHA TOSHIBA (2)
* 7072459 Method and apparatus for Web direct-dialing connection 4 2002
* 2003/0048,892 Method and apparatus for web direct-dialing connection 4 2002
 
Jingle Networks, Inc. (5)
8175231 Toll-free directory assistance with automatic selection of an advertisement from a category 0 2007
* 2007/0274,476 Toll-free directory assistance with automatic selection of an advertisement from a category 4 2007
8107602 Directory assistance with data processing station 1 2007
* 2008/0084,988 Toll-free directory assistance with category search 3 2007
* 2008/0212,765 Directory assistance with advertisement from category related to request category 5 2007
 
MINERAL LASSEN LLC (1)
* 7382871 Call setup using a packet-switched address such as an internet address or the like 10 1999
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (6)
6314432 System and method for retrieval, saving and printing of using hyperlinks 16 1998
* 2003/0140,091 Telephone number capture from Web page 31 2002
* 2003/0135,647 Web browser control of telephone directories 21 2002
* 7426472 Method and system for connecting businesses through common interests 20 2002
* 2003/0163,340 Method and system for connecting businesses through common interests 24 2002
* 2005/0226,396 Caller independent disambiguation for interactive voice response systems 2 2004
 
Sprint Communications Company L.P. (2)
7002990 Communication system for dedicated and switched communications 0 2005
* 2005/0129,004 Communication system for dedicated and switched communications 1 2005
 
EMD24-7 DEVELOPMENT, LLC (1)
* 2007/0094,044 Web based health and wellness resource locator 10 2005
 
SIEMENS AKTIENGESELLSCHAFT (1)
* 2002/0133,715 Method for using a data processing system as a function of an authorization, associated data processing system and associated program 3 2001
 
CISCO TECHNOLOGY, INC. (6)
6626953 System and method for retrieving software release information 27 1998
6857024 System and method for providing on-line advertising and information 65 2000
* 6601065 Method and apparatus for accessing a database through a network 78 2000
7043499 Method and apparatus for accessing a database through a network 5 2003
7606926 System and method for providing on-line advertising and information 4 2004
7853612 Method and apparatus for accessing a database through a network 2 2006
 
Health Net, Inc. (1)
* 2003/0187,691 Method and system for matching a service seeker with a service provider 2 2002
 
SOUND VIEW INNOVATIONS, LLC (1)
* 6721401 Method for redirecting a calling phone from a finder service to a destination phone 23 2002
 
FUJITSU LIMITED (1)
* 6725251 Local-file-transfer method and local-filed-transfer system for client-server system 3 1997
 
SKYPE LIMITED (4)
* 7991001 Packet-switched telephony call server 3 2006
* 2007/0127,449 Packet-switched telephony call server 7 2006
9350767 Packet-switched telephony call server 1 2011
9674001 Packet-switched telephony 0 2016
 
REPORTING TECHNOLOGIES, INC. (1)
7330847 System and method for management of an automatic OLAP report broadcast system 13 2003
 
SIDESTEP, INC. (1)
* 2005/0234,853 Method and apparatus for dynamic information connnection engine 4 2005
 
AT&T INTELLECTUAL PROPERTY II, L.P. (2)
9019955 Internet telephony with interactive information 0 2013
9426189 Internet telephony with interactive information 0 2015
 
NetNumber, Inc. (4)
6748057 Method and apparatus for correlating a unique identifier, such as a PSTN telephone number, to an internet address to enable communications over the internet 76 2002
7522931 Method and apparatus for accessing a network computer to establish a push-to-talk session 10 2004
* 2004/0192,364 Method and apparatus for accessing a network computer to establish a push-to-talk session 27 2004
* 2009/0203,331 METHOD AND APPARATUS FOR ACCESSING A NETWORK COMPUTER TO ESTABLISH A PUSH-TO-TALK SESSION 16 2009
 
AT&T MOBILITY II LLC (2)
* 8478309 Personalized electronic address book 3 2007
8792868 Personalized electronic address book 0 2013
 
Kayak Software Corporation (13)
* 7774331 Method and apparatus for dynamic information connection engine 23 2005
* 2005/0251,497 Method and apparatus for dynamic information connection engine 3 2005
7483883 Incremental presentation of search results from multiple suppliers 25 2005
* 2005/0262,065 Method and apparatus for dynamic information connection engine 37 2005
7627606 Secondary search for a travel related item based on the detection of a purchase offer from a prior travel related search 4 2005
* 2006/0080,297 Method and apparatus for dynamic information connection engine 4 2005
* 7979457 Efficient search of supplier servers based on stored search results 41 2006
7668811 Updating prices of search results during a search for a travel related item 23 2006
* 2006/0190,308 Method and apparatus for dynamic information connection engine 61 2006
8898184 Use of stored search results by a travel search system 8 2011
8458162 Purchase handoff in a travel search engine 4 2011
9342837 Use of stored search results by a travel search system 1 2014
9727649 Use of stored search results by a travel search system 0 2016
 
SMARTER AGENT, LLC (16)
* 7457628 System and method for providing information based on geographic position 63 2003
* 2004/0110,515 System and method for providing information based on geographic position 105 2003
7987113 System and method of creating an adjustable commission 9 2004
* 2005/0149,419 System and method of creating an adjustable commission 9 2004
7599795 Mobile location aware search engine and method of providing content for same 104 2005
8442550 System and method for providing information based on geographic position 6 2008
* 2009/0163,228 SYSTEM AND METHOD FOR PROVIDING INFORMATION BASED ON GEOGRAPHIC POSITION 35 2008
* 2011/0055,247 PROVIDER-SPECIFIC BRANDING OF GENERIC MOBILE REAL ESTATE SEARCH APPLICATION 13 2009
8473199 Mobile location aware search engine and method of providing content for same 21 2009
* 2010/0023,388 MOBILE LOCATION AWARE SEARCH ENGINE AND METHOD OF PROVIDING CONTENT FOR SAME 18 2009
9002371 Position-based information access device and method of searching 2 2012
8731581 System and method for providing information based on geographic position 7 2013
9122704 Mobile location aware search engine and method of providing content for same 1 2013
9183584 System and method for providing information based on geographic position 2 2014
9754333 Position-based information access device and method of searching 0 2015
9754317 System and method for providing information based on geographic position 0 2015
 
NOBLE SYSTEMS CORPORATION (4)
9420102 Providing compliance enforcement for manually dialed wireless numbers in a contact center 0 2015
9723133 Dialing a wireless telephone number determined to be obsolete using an autodialer in a contact center 0 2015
9521257 Dialing telephone numbers in a contact center based on a dial-type indicator 0 2016
9635183 Providing compliance enforcement for manually dialed wireless numbers in a contact center 0 2016
 
INTEL CORPORATION (4)
* 6421733 System for dynamically transcoding data transmitted between computers 422 1997
* 6892226 System for delivery of dynamic content to a client device 183 1997
* 2003/0139,934 Requesting and providing services via a registry 25 2001
* 2005/0216,572 System for delivery of dynamic content to a client device 38 2005
 
SILVER STATE INTELLECTUAL TECHNOLOGIES, INC. (3)
* 8467961 Technique for effective navigation based on user preferences 2 2008
* 2008/0208,469 TECHNIQUE FOR EFFECTIVE NAVIGATION BASED ON USER PREFERENCES 26 2008
* 2013/0197,796 TECHNIQUE FOR EFFECTIVE NAVIGATION BASED ON USER PREFERENCES 25 2013
 
INFOGEAR TECHNOLOGY (1)
* 6870828 Method and apparatus for iconifying and automatically dialing telephone numbers which appear on a Web page 143 1997
 
HANDSPRING, INC. (1)
7216177 Apparatus and method for supplying electronic content to network appliances 14 2001
 
VERIZON SERVICES CORP. (1)
7486660 Transport of caller identification information through diverse communication networks 0 2001
 
PANASONIC MOBILE COMMUNICATIONS CO., LTD. (1)
* 6799300 Document processor 3 2000
 
AT&T KNOWLEDGE VENTURES, L.P. (2)
7512545 Method, software and system for developing interactive call center agent personas 19 2004
* 2005/0169,453 Method, software and system for developing interactive call center agent personas 52 2004
 
CONVERSANT WIRELESS LICENSING S.A R.L. (1)
6430411 Method and device for selecting a destination telephone number using a mobile station 76 1999
 
SEEKZOOM, LLC (1)
* 2004/0162,756 Content generation optimizer 1 2003
 
JINGLE NETWORKS (1)
9367846 Telephone search supported by advertising based on past history of requests 0 2005
 
NUANCE COMMUNICATIONS, INC. (12)
* 6771743 Voice processing system, method and computer program product having common source for internet world wide web pages and voice applications 29 1997
* 2002/0152,198 Method for the operation of an automatic telephone information system 0 2002
7242758 System and method for automatically processing a user's request by an automated assistant 3 2003
* 2004/0024,754 System and method for automatically processing a user's request by an automated assistant 24 2003
7415101 System, method and software for a speech-enabled call routing application using an action-object matrix 13 2003
7623632 Method, system and software for implementing an automated call routing application in a speech enabled call center environment 16 2004
* 2006/0045,241 Method, system and software for implementing an automated call routing application in a speech enabled call center environment 1 2004
8280013 System, method and software for a speech-enabled call routing application using an action-object matrix 0 2008
* 2008/0267,365 SYSTEM, METHOD AND SOFTWARE FOR A SPEECH-ENABLED CALL ROUTING APPLICATION USING AN ACTION-OBJECT MATRIX 0 2008
8498384 System, method and software for a speech-enabled call routing application using an action-object matrix 0 2012
8976942 Method, system and software for implementing an automated call routing application in a speech enabled call center environment 0 2012
8737576 System, method and software for a speech-enabled call routing application using an action-object matrix 0 2013
 
NEC INFRONTIA CORPORATION (1)
* 6792090 Telephone directory address storing method and information terminal having telephone function as well as storage medium on which program therefor is recorded 12 1999
 
HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP (11)
7016675 System and method for controlling telephone service using a wireless personal information device 14 1999
6857072 System and method for enabling encryption/authentication of a telephony network 84 1999
6744759 System and method for providing user-configured telephone service in a data network telephony system 70 1999
6577622 System and method for using a portable information device to establish a conference call on a telephony network 131 1999
6804224 System and method for providing telephone service having private branch exchange features in a voice-over-data network telephony system 68 2000
6731630 Flexible dial plan for a data network telephony system 72 2000
6650901 System and method for providing user-configured telephone service in a data network telephony system 289 2000
6741586 System and method for sharing computer screens over a telephony network 67 2000
6822957 Distributed network address translation for a network telephony system 132 2000
7480723 Method and system for providing directory based services 25 2003
* 2004/0249,951 Method and system for providing directory based services 67 2003
 
FLY VICTOR LTD (1)
8781858 System and method for scheduling travel on a charter transport 0 2013
 
IGT (1)
* 2006/0178,189 Method and apparatus for remotely customizing a gaming device 8 2006
 
PATENTMARKS COMMUNICATIONS, LLC (5)
6456594 Multi-protocol communications routing optimization 133 2000
6473404 Multi-protocol telecommunications routing optimization 106 2000
7307956 Multi-protocol telecommunications routing optimization 16 2002
9036499 Multi-protocol telecommunications routing optimization 0 2013
9806988 Multi-protocol telecommunications routing optimization 0 2015
 
HERE GLOBAL B.V. (5)
6654800 System for communicating through maps 142 2000
7136915 System for communicating through maps 100 2001
* 2002/0103,892 System for communicating through maps 34 2001
* 7814106 Geographic database organization that facilitates location-based advertising 34 2006
* 2006/0253,481 Geographic database organization that facilitates location-based advertising 67 2006
 
ONPENTABLE, INC. (1)
* 2008/0010,105 APPARATUS AND METHOD FOR AN INTERNET BASED COMPUTER RESERVATION BOOKING SYSTEM 23 2007
 
UNILOC LUXEMBOURG S.A. (1)
6446127 System and method for providing user mobility services on a telephony network 222 1999
 
MICROSOFT TECHNOLOGY LICENSING, LLC (4)
* 6526129 System and method for communication media management 36 1997
* 6990094 Method and apparatus for network independent initiation of telephony 13 1999
* 7225409 Graphical user interface for a screen telephone 55 1999
* 6650735 Integrated voice access to a variety of personal information services 131 2001
 
SILVERBROOK RESEARCH PTY LTD (25)
7295839 System and method for controlling a telephone via a computer system and printed control interface 5 2000
7162222 Method and system for telephone control using sensor with identifier 5 2002
7162259 Method and system for telephone control using processing sensor 11 2002
7162269 Method and system for telephone control using coded marks 7 2002
* 2003/0169,864 Method and system for telephone control using coded marks 1 2002
* 2003/0118,166 Method and system for telephone control using processing sensor 1 2002
7558598 Dialling a number via a coded surface 13 2005
* 2006/0025,175 Dialling a number via a coded surface 8 2005
7577428 Method of enabling telephone control via printed control interface 5 2006
* 2006/0111,090 Method of enabling telephone control via printed control interface 6 2006
7580698 Method for communication device control using coded marks 4 2006
* 2006/0258,346 Method for communication device control using coded marks 5 2006
7738918 Sending a message to a number via a coded surface 7 2009
* 2009/0247,221 Sending A Message To A Number Via A Coded Surface 1 2009
7783280 Method of enabling a function of a device in response to a command from printer 5 2009
7773984 Method of controlling a communications device 6 2009
* 2009/0280,864 CONTROL OF A DEVICE 4 2009
7925299 Messaging using a coded surface 4 2010
* 2010/0234,052 MESSAGING USING A CODED SURFACE 5 2010
7904077 Control of a communications device 2 2010
8095110 Method for a device to perform a function in response to a command from a printer 0 2010
* 2010/0302,591 CONTROL OF A DEVICE 4 2010
* 8112072 Control of a communications device 0 2011
8081994 Messaging using a coded surface 1 2011
8290522 Messaging via a coded business card and mobile telephone 1 2011
 
IQ ZONE (1)
* 2008/0154,723 SYSTEMS AND METHODS FOR ONLINE ADVERTISING, SALES, AND INFORMATION DISTRIBUTION 6 2007
 
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. (17)
* 6148074 Personal desktop router 61 1997
* 6411615 Embedded web phone module 20 1998
9002920 Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center 13 2008
9008075 System and methods for improving interaction routing performance 0 2008
9553755 Method for implementing and executing communication center routing strategies represented in extensible markup language 0 2011
RE45606 Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality 2 2013
RE45583 Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network 11 2013
RE46243 In-band signaling for routing 0 2014
RE46060 In-band signaling for routing 0 2014
RE46528 Implementation of call-center outbound dialing capability at a telephony network level 0 2014
RE46457 Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure 0 2014
RE46438 Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure 0 2014
RE46387 Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center 0 2014
RE46538 Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center 0 2014
RE46521 Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center 0 2014
RE46153 Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment 1 2014
9516171 Personal desktop router 1 2015
 
MicroStrategy Incorporated (34)
* 7340040 System and method for real-time, personalized, dynamic, interactive voice services for corporate-analysis related information 160 1999
7266181 System and method for the creation and automatic deployment of personalized dynamic and interactive voice services with integrated inbound and outbound voice services 110 1999
6964012 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through personalized broadcasts 160 1999
6873693 System and method for real-time, personalized, dynamic, interactive voice services for entertainment-related information 71 1999
* 6850603 System and method for the creation and automatic deployment of personalized dynamic and interactive voice services 181 1999
6836537 System and method for real-time, personalized, dynamic, interactive voice services for information related to existing travel schedule 143 1999
6798867 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time database queries 132 1999
6788768 System and method for real-time, personalized, dynamic, interactive voice services for book-related information 145 1999
6658093 System and method for real-time, personalized, dynamic, interactive voice services for travel availability information 136 1999
6606596 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through digital sound files 174 1999
7082422 System and method for automatic transmission of audible on-line analytical processing system report output 67 1999
7181417 System and method for revenue generation in an automatic, real-time delivery of personalized informational and transactional data 108 2000
6671715 System and method for automatic, real-time delivery of personalized informational and transactional data to users via high throughput content delivery device 184 2000
6662195 System and method for information warehousing supporting the automatic, real-time delivery of personalized informational and transactional data to users via content delivery device 161 2000
6829334 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with telephone-based service utilization and control 202 2000
6765997 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with the direct delivery of voice services to networked voice messaging systems 128 2000
7440898 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with system and method that enable on-the-fly content and speech generation 116 2000
7197461 System and method for voice-enabled input for use in the creation and automatic deployment of personalized, dynamic, and interactive voice services 115 2000
6940953 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services including module for generating and formatting voice services 140 2000
6885734 System and method for the creation and automatic deployment of personalized, dynamic and interactive inbound and outbound voice services, with real-time interactive voice database queries 212 2000
8094788 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services with customized message depending on recipient 19 2002
8130918 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with closed loop transaction processing 7 2002
7020251 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time drilling via telephone 43 2003
7881443 System and method for real-time, personalized, dynamic, interactive voice services for travel availability information 13 2003
6977992 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time database queries 120 2004
7486780 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with telephone-based service utilization and control 100 2004
7428302 System and method for real-time, personalized, dynamic, interactive voice services for information related to existing travel schedule 116 2004
7272212 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services 162 2005
8051369 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through personalized broadcasts 16 2005
8607138 System and method for OLAP report generation with spreadsheet report within the network user interface 4 2005
9208213 System and method for network user interface OLAP report formatting 1 2005
8321411 System and method for management of an automatic OLAP report broadcast system 4 2008
8995628 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services with closed loop transaction processing 3 2012
9477740 System and method for management of an automatic OLAP report broadcast system 0 2012
 
ITEX, INC. (1)
* 6778652 Method and apparatus for establishing and facilitating a voice call connection from a client computer to a PSTN extension 13 2001
 
QUALCOMM INCORPORATED (3)
6795429 System and method for associating notes with a portable information device on a network telephony call 43 1999
6976226 Translating tabular data formatted for one display device to a format for display on other display devices 32 2001
8707159 Translating tabular data formatted for one display device to a format for display on other display device 1 2005
 
VERIZON PATENT AND LICENSING INC. (42)
* 6570871 Internet telephone service using cellular digital vocoder 67 1996
7145898 System, method and article of manufacture for selecting a gateway of a hybrid communication system architecture 463 1996
6754181 System and method for a directory service supporting a hybrid communication system architecture 530 1996
6335927 System and method for providing requested quality of service in a hybrid network 642 1996
* 6078582 Internet long distance telephone service 187 1996
6731625 System, method and article of manufacture for a call back architecture in a hybrid network with support for internet telephony 467 1997
* 6075783 Internet phone to PSTN cellular/PCS system 203 1997
6542497 Public wireless/cordless internet gateway 137 1997
6839340 Network session management 164 1997
* 6157636 Network session management with gateway-directory services and authorization control 98 1997
* 6157648 Network session management 188 1997
* 6137869 Network session management 284 1997
* 6782087 Desktop telephony application program for a call center agent 7 1997
6490350 Monitoring system for telephony resources in a call center 118 1997
6466663 Monitoring system client for a call center 46 1997
* 6147988 IP packet switching in a Telco switch 40 1997
* 6829236 System and method for providing automated directory assistance via the internet and corresponding call completion within a telecommunications system 13 1997
6195422 Method for providing equal access dialing for pre-paid telecommunication services 37 1998
6181695 Telecommunications network 39 1998
6625170 Telecommunications network 39 1999
6430275 Enhanced signaling for terminating resource 77 1999
6658106 Desktop telephony application program for a call center agent 21 1999
6185204 Internet phone to PSTN cellular/PCS system 83 1999
7817619 Internet long distance telephone service 12 2000
6330250 Telecommunications network 52 2000
8094647 System and method for providing requested quality of service in a hybrid network 31 2001
6885678 Telecommunications network 42 2002
7830860 Packet data network voice call quality monitoring 8 2003
7664097 Telephone service via networking 13 2004
* 9008074 Internet phone system and directory search engine using same 0 2004
* 2005/0041,649 Internet phone system and directory search engine using same 9 2004
7948968 Network session management 153 2004
7813332 Voice call alternative routing through PSTN and internet networks 3 2005
7336772 Methods and systems for connecting a call using a name or series of characters 14 2005
8055553 Dynamic comparison text functionality 0 2006
7483417 Telephony communication via varied redundant networks 6 2006
9215254 Network session management for telephony over hybrid networks 0 2007
8976782 Network session management for telephony over hybrid networks 0 2007
8379531 Telephony communication via varied redundant networks 16 2008
8929520 Internet phone system and directory search engine using same 0 2008
8553681 Telephone service via packet-switched networking 0 2010
8930246 Dynamic comparison text functionality 0 2011
 
Emergency 24, Inc. (7)
* 2003/0037,050 System and method for predicting additional search results of a computerized database search user based on an initial search query 37 2002
* 2003/0061,219 Method for providing and exchanging search terms between internet site promoters 1 2002
* 2003/0088,553 Method for providing relevant search results based on an initial online search query 31 2002
* 2003/0167,212 METHOD AND SYSTEM FOR PROVIDING RELEVANT ADVERTISEMENT INTERNET HYPERLINKS 11 2003
* 2004/0010,566 SYSTEM AND METHOD FOR ESTIMATING THE GEOGRAPHIC LOCATION OF AN INTERNET USER 13 2003
7707063 Internet-based advertising and referral system 2 2007
* 2008/0033,823 Internet-Based Advertising and Referral System 4 2007
 
APPTERA, INC. (4)
* 2008/0189,153 Advertisement exchange system and method 5 2007
* 2009/0063,281 In-call enterprise advertisement 1 2008
* 2010/0312,640 Call-Based Advertising 6 2010
* 2011/0040,629 Behavior aggregation 42 2010
 
ALCATEL LUCENT (2)
8971216 Method for routing transactions between internal and external partners in a communication center 2 2006
9350808 Method for routing transactions between internal and external partners in a communication center 3 2015
 
Grape Technology Group, Inc. (33)
* 6456709 Method and apparatus for monitoring telephonic members and providing directory assistance 57 1997
6970548 Communication assistance system and method 44 2001
* 7130406 Enhanced directory assistance system 36 2001
* 2005/0100,153 Enhanced directory assistance system 37 2001
* 2003/0007,625 Communication assistance system and method 44 2002
* 6934378 Technique for enhanced information assistance call routing 5 2002
* 2003/0223,564 Technique for enhanced information assistance call routing 2 2002
* 6775371 Technique for effectively providing concierge-like services in a directory assistance system 170 2002
* 7072643 Communication assistance system and method 17 2002
* 2005/0037,744 Communication assistance system and method 4 2002
7412042 Technique for providing information assistance including a concierge-type service 25 2003
* 2004/0161,097 Technique for providing information assistance including a concierge-type service 39 2003
* 6999574 Technique for assessing charges for a telecommunication service including information assistance 15 2003
* 2005/0018,829 Technique for assessing charges for a telecommunication service including information assistance 32 2003
7346157 System and method for efficient call management for directory assistance services 6 2003
8254556 System and method for processing and routing incoming calls to a communication assistance system 2 2003
* 2004/0184,593 Technique for effectively providing concierge-like services in a directory assistance system 59 2004
7388950 Technique for providing personalized information and communications services 272 2004
* 2005/0002,509 Technique for providing personalized information and communications services 107 2004
* 2007/0041,531 Communication assistance system and method 2 2006
8023633 Communication assistance system and method 0 2006
8938060 Technique for effectively providing personalized communications and information assistance services 2 2006
* 2007/0121,882 Technique for effectively providing personalized communications and information assistance services 12 2006
7991140 Enhanced directory assistance system 8 2006
* 8027336 Enhanced directory assistance system with voice over IP call handling 0 2007
8036365 Communication assistance system and method 0 2007
8139748 Communication assistance system and method 2 2008
* 2009/0156,178 Technique for providing personalized information and communications services 109 2008
* 8447278 Communication assistance system and method 0 2010
8380241 Communication assistance system and method with prosperity marketing 0 2010
8385530 Enhanced directory assistance system 0 2011
8705516 Enhanced directory assistance system with voice over IP call handling 0 2011
8699692 System and method for processing and routing incoming calls to a communication assistance system 1 2012
 
KYOCERA MITA CORPORATION (1)
* 6625140 Communication terminal, repeater, peripheral equipment and computer readable memory medium 2 1999
 
BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (NOW AT&T INTELLECTUAL PROPERTY I, L.P.) (1)
8175226 Methods, systems and products for emergency location 0 2009
 
WORLDCOM, INC. (1)
6690654 Method and system for multi-media collaboration between remote parties 67 1998
 
RPX CORPORATION (2)
* 6415281 Arranging records in a search result to be provided in response to a data inquiry of a database 27 1997
* 2006/0095,418 Arranging records in a search result to be provided in response to a data inquiry of a database 5 2005
 
ALCATEL (3)
* 6944283 Process for transmitting a telephone number of a desired subscriber, and directory enquiries facility terminal for this purpose 25 1998
* 6839415 Method of establishing a voice/data call over a voice/data channel 0 1999
* 2002/0080,805 Method for establishing a telecommunications connection and service units and programme modules therefore 0 2001
 
NETDATE OF TEXAS, L.L.C. (3)
* 2005/0083,906 Internet-audiotext electronic advertising system with psychographic profiling and matching 16 2001
* 6836762 Internet-audiotext electronic advertising system with anonymous bi-directional messaging 15 2001
* 2004/0260,792 Integrated audiotext-internet personal ad services 9 2004
 
AT&T CORP. (12)
* 6065016 Universal directory service 46 1996
* 6304573 Method and apparatus for transmitting and receiving electronic voice messages 45 1997
* 6134319 Apparatus and method for dialing out of local area telephone calls 24 1997
* 6009410 Method and system for presenting customized advertising to a user on the world wide web 1069 1997
* 6044403 Network server platform for internet, JAVA server and video application server 328 1997
* 6456699 Web-based generation of telephony-based interactive voice response applications 148 1998
* 6400804 On-hold activity selection apparatus and method 191 1998
6546016 Coaxial cable/twisted pair cable telecommunications network architecture 95 1998
6829233 Internet telephony with interactive information 38 2000
6477247 Apparatus and method for dialing out of local area telephone calls 19 2000
* 6907118 Method and system for facilitating call-related activities 17 2001
* 6681008 Automated toll-free telecommunications information service and apparatus 28 2001
 
VOIP-PAL.COM, INC. (14)
8542815 Producing routing messages for voice over IP communications 9 2007
8422507 Intercepting voice over IP communications and other data communications 7 2007
8537805 Emergency assistance calling for voice over IP communications systems 9 2008
8630234 Mobile gateway 11 2009
8675566 Uninterrupted transmission of internet protocol transmissions during endpoint changes 8 2009
9143608 Intercepting voice over IP communications and other data communications 4 2013
9179005 Producing routing messages for voice over IP communications 4 2013
9565307 Emergency assistance calling for voice over IP communications systems 1 2013
9137385 Determining a time to permit a communications session to be conducted 4 2013
8774378 Allocating charges for communications services 8 2013
9154417 Uninterrupted transmission of internet protocol transmissions during endpoint changes 4 2013
9549071 Intercepting voice over IP communications and other data communications 1 2015
9537762 Producing routing messages for voice over IP communications 1 2015
9813330 Producing routing messages for voice over IP communications 0 2016
* Cited By Examiner